Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of Lean, QC Tools, VSM, 8D Problem Solving, performance management, productivity improvement, behavioral change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.
In addition to writing articles for the premier English newspaper in Singapore (the Straits Times), Andrew has been invited to speak at events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.
Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).
Sample List of Clients by Industries/Sectors
Government/Agencies of Government/Non-Profit Abu Dhabi Interior Ministry, United Arab Emirates Agricultural Credit Policy Council (Philippines) Agri-food & Veterinary Authority of Singapore Australian Trade Commission AXS Singapore Civil Aviation Authority of Singapore Felda Infocomm Development Authority of Singapore Institute of Public Administration (Saudi Arabia) Kaduna State Government, Nigeria Mendaki Singapore Ministry of Health Malaysia Ministry of Home Affairs Singapore Ministry of Manpower Singapore National Environment Agency Singapore National Volunteer & Philanthropy Centre Singapore Royal Australian Air Force Butterworth Saudi Arabian Cultural Mission Singapore Corporation of Rehabilitative Enterprises (SCORE) Singapore Indian Development Association Singapore International Foundation SIRIM Malaysia SME Corporation Malaysia SPRING Singapore Sudan National Service Agency UNDP-GSSC Malaysia (Global Shared Service Centre) UNDP Vietnam United Nation Integration Mission in Timor-Leste (UNMIT) Urban ReDevelopment Authority Singapore Vietnam UNDP Vietnam UNDP Yayasan Mendaki Singapore Yayasan Sabah Yemen Ministry of Oil & Minerals (Yemen)
Hotel/Restaurants/Clubs/Leisure Club Med Fraser Hospitality Management Holiday Inn Intercontinental Hotel Group Jurong Bird Park National University of Singapore Society Pangkor Island Beach Resort Sembawang Country Club Singapore Singapore Discovery Centre Singapore Island Country Club Singapore Zoological Garden Singapore Science Centre Sofitel Palm Resort
Banking/Financial Institutions/Insurance AIA Singapore Alliance Bank AmBank Malaysia Assicurazioni Generali S.p.A. (Hong Kong & China) Aviva Singapore Bangkok Bank Bank Negara Malaysia Bank of Ceylon Bank of India Bank of Philippines Bursa Malaysia Commerz Bank AG Singapore DBS Vickers Securities Singapore Islamic Development Bank (Saudi Arabia) Maybank Prudential Public Mutual RHB Bank Tokio Marine Life Insurance S’pore Ltd
Hospital/Medical Adventist Hospital Al-Gharbia Hospital B. Braun Medical Industries Bright Vision Hospital Changi General Hospital Charles River Endotoxin & Microbial Detection Singapore Edward Life Sciences Singapore HCM Hygienic Corporation Health Sciences Authority Singapore Hoya Medical Singapore International SOS PL Mahkota Medical Centre Merck Singapore National Heart Centre of Singapore National Skin Centre Singapore Pantai Hospital Group Parkway Singapore Siemens Medical Instruments Singapore MIT Alliance for Research & Technology Centre Sunway Medical Centre
Oil & Gas AET Tankers PL AsiaFlex/Technip Group Brunei Gas Carriers BP Castrol Lubricants CNOOC Iraq Limited (China National Offshore Oil Corporation) Exxon Mobil Exploration & Production Halliburton Infineum Singapore Mokveld Petrofac Petronas Group Swire Pacific Offshore Operations Swire Pacific Offshore Operations UMW Oil Pipes Services
Aviation/Logistics/Shipping/Transport AET Tankers PL Singapore Cartus Singapore China Navigation Company (Swire Group) City Cab PL Singapore Citylink Express DHL Global Forwarding & DHL Supply Chain DKSH Logistics Singapore & DKSH Malaysia Embraer Asia Pacific Hanjin Shipping Singapore Horizon Singapore Terminals JetStar Asia Tiger Airways Keppel Shipyard Singapore Maldives Airport (Maldives) Neptune Orient Lines Pan Asia Logistics Singapore RCL Feeder & Ship Management Singapore SBS Transit Singapore ST Logistics TNT Express Worldwide
Food & Drinks Related Barry Callebaut Singapore Boh Tea Plantations Brands (Essence of Chicken, Birds’ Nest Drinks) Cadbury Confectionery (Kraft Group) Carlsberg Brewery Malaysia Bhd Eau Claire Mineral Water Fraser & Neave (F&N) Lee Kum Kee Foods Nestle Power Root RedBull Secret Recipe Yeo Hiap Seng Malaysia
Automotive Audi Singapore Pte Ltd Honda Malaysia Mercedes Benz Malaysia SB Perodua Malaysia Proton Malaysia Sanyo Automedia S/B
Manufacturing Advanced Micro Devices (AMD) Malaysia Allegro Manufacturing P/L Singapore Ann Joo Steel AUO Sunpower BASF South East Asia (Singapore) Brothers Industry Celestica Charoen Pokphand (CP) Group Dell Du Pont Power Coating Dyson Manufacturing Flextronics Fujitsu Components Fyrnetics (China) GlobalFoundries Singapore Pte Ltd GP Batteries Hitachi Electronic Product Intel Johnson & Johnson Malaysia Matsushita Electronic Devices Malaysia S/B Monsanto Malaysia Osram Optisemiconductor Panasonic Semiconductor Singapore Renesas Semiconductor Singapore Samsung Electronics Malaysia Saudi Basic Industries Corporation (SABIC, Saudi Arabia) Sharp Manufacturing Siemens Singapore Sony Electronics Asia Pacific & Sony Singapore Sumitomo Top Glove United Arab Can Manufacturing (Saudi Arabia) Vicem group (Vietnam Cement Industry Corporation) Wilmar International
Aerospace/Engineering Services/Power Producers Boustead Naval Shipyard British Aerospace Engineering Malaysia Cummins Power Generations Singapore Eurocopter South East Asia (Singapore) Keppel Energy PL Singapore Malakoff Power Malaysia Robert Bosch (SEA) Singapore Pte Ltd Rockwell Collins Southeast Asia PL Senoko Power Plant Singapore Seraya Power Singapore (YTL Group) Singapore Power Ltd Society of Petroleum Engineers ST Aerospace Singapore Tenaga Nasional UMW
Property Development/Real Estate Capitaland Ltd CapitaMalls Asia Ltd IOI Properties Iskandar Investment Berhad JTC Corporation Paramount Corporation Sime Darby SP Setia Toshin Development (S) PL UEM Sunrise
Trading & General Service Amway Singapore Canon Singapore Epson Singapore Duty Free Shop (DFS) Venture Singapore P/L Giant Hypermarket Panasonic Asia Pacific PLUS Highways POS Malaysia Royal Selangor International Singapore Post The Star Newspaper Malaysia Technology Park Malaysia Group
Telecommunications/Telcos British Telecom Docomo Singapore Singtel
Institution of Higher Learning INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA ITE College West (Balestier) KDU College Monash University (Sunway Malaysia) Nanyang Technological University National Institute of Education Singapore Raffles Institution Singapore School of the Arts Singapore Singapore Institute of Legal Education Singapore Institute of Management (SIM) Singapore Polytechnic TAR College UNITEN Universiti Kuala Lumpur Universiti Putra Malaysia (UPM) Universiti Tun Abdul Razak (UniRazak)
Sample Training Subjects (by categories):
Quality Management (equally suitable for service industries)
5S
Total Quality Management
Poka Yoke (fool proofing system)
6 Sigma
QCC & 7 QC Tools
7 New QC Tools
Cost of Quality
FMEA
Value Stream Mapping
Kaizen
HR Management
Interview & Selection Skills
How to attract & retain good employee
Talent Management
Knowledge Management
Strategic HR for Senior Management
Succession Planning
Key Performance Indicators & Key Results Areas (KPI & KRA)
Performance Appraisal
Positive Workplace Attitude
Training & Development
TNA
Train The Trainer
Kirkpatrick 4 Levels of Training Evaluation
Performance & Productivity Management
8D Problem Solving
Productivity Improvement Techniques
Critical & Creative Thinking
Balanced Scorecard
Business Process Re-Engineering
Cost Reduction Program
Kaizen
Key Performance Indicator (KPI)
Performance Appraisal
General Management
Essential Managerial Skills
Supervisory Skills
Problem Solving Skills
Project Management
Assertive Communication Skills
Negotiation
Time Management Skills
Theory of Constraints
Presentation Skills
How to handle Job Burnout and Stress Management
Knowledge Management
Self Managing Team
Tactical People Handling Skills
Supply Chain Management
Positive Self Development & Personality Improvement
Sales & Marketing & Customer Management Customer Service Program Effective Marketing Management Sales Development Program
Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of Lean, QC Tools, VSM, 8D Problem Solving, performance management, productivity improvement, behavioral change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.
In addition to writing articles for the premier English newspaper in Singapore (the Straits Times), Andrew has been invited to speak at events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.
Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).
Sample List of Clients by Industries/Sectors
Government/Agencies of Government/Non-Profit
Abu Dhabi Interior Ministry, United Arab Emirates
Agricultural Credit Policy Council (Philippines)
Agri-food & Veterinary Authority of Singapore
Australian Trade Commission
AXS Singapore
Civil Aviation Authority of Singapore
Felda
Infocomm Development Authority of Singapore
Institute of Public Administration (Saudi Arabia)
Kaduna State Government, Nigeria
Mendaki Singapore
Ministry of Health Malaysia
Ministry of Home Affairs Singapore
Ministry of Manpower Singapore
National Environment Agency Singapore
National Volunteer & Philanthropy Centre Singapore
Royal Australian Air Force Butterworth
Saudi Arabian Cultural Mission
Singapore Corporation of Rehabilitative Enterprises (SCORE)
Singapore Indian Development Association
Singapore International Foundation
SIRIM Malaysia
SME Corporation Malaysia
SPRING Singapore
Sudan National Service Agency
UNDP-GSSC Malaysia (Global Shared Service Centre)
UNDP Vietnam
United Nation Integration Mission in Timor-Leste (UNMIT)
Urban ReDevelopment Authority Singapore
Vietnam UNDP Vietnam UNDP
Yayasan Mendaki Singapore
Yayasan Sabah
Yemen Ministry of Oil & Minerals (Yemen)
Hotel/Restaurants/Clubs/Leisure
Club Med
Fraser Hospitality Management
Holiday Inn
Intercontinental Hotel Group
Jurong Bird Park
National University of Singapore Society
Pangkor Island Beach Resort
Sembawang Country Club Singapore
Singapore Discovery Centre
Singapore Island Country Club
Singapore Zoological Garden
Singapore Science Centre
Sofitel Palm Resort
Banking/Financial Institutions/Insurance
AIA Singapore
Alliance Bank
AmBank Malaysia
Assicurazioni Generali S.p.A. (Hong Kong & China)
Aviva Singapore
Bangkok Bank
Bank Negara Malaysia
Bank of Ceylon
Bank of India
Bank of Philippines
Bursa Malaysia
Commerz Bank AG Singapore
DBS Vickers Securities Singapore
Islamic Development Bank (Saudi Arabia)
Maybank
Prudential
Public Mutual
RHB Bank
Tokio Marine Life Insurance S’pore Ltd
Hospital/Medical
Adventist Hospital
Al-Gharbia Hospital
B. Braun Medical Industries
Bright Vision Hospital
Changi General Hospital
Charles River Endotoxin & Microbial Detection Singapore
Edward Life Sciences Singapore
HCM Hygienic Corporation
Health Sciences Authority Singapore
Hoya Medical Singapore
International SOS PL
Mahkota Medical Centre
Merck Singapore
National Heart Centre of Singapore
National Skin Centre Singapore
Pantai Hospital Group
Parkway Singapore
Siemens Medical Instruments
Singapore MIT Alliance for Research & Technology Centre
Sunway Medical Centre
Oil & Gas
AET Tankers PL
AsiaFlex/Technip Group
Brunei Gas Carriers
BP Castrol Lubricants
CNOOC Iraq Limited (China National Offshore Oil Corporation)
Exxon Mobil Exploration & Production
Halliburton
Infineum Singapore
Mokveld
Petrofac
Petronas Group
Swire Pacific Offshore Operations Swire Pacific Offshore Operations
UMW Oil Pipes Services
Aviation/Logistics/Shipping/Transport
AET Tankers PL Singapore
Cartus Singapore
China Navigation Company (Swire Group)
City Cab PL Singapore
Citylink Express
DHL Global Forwarding & DHL Supply Chain
DKSH Logistics Singapore & DKSH Malaysia
Embraer Asia Pacific
Hanjin Shipping Singapore
Horizon Singapore Terminals
JetStar Asia
Tiger Airways
Keppel Shipyard Singapore
Maldives Airport (Maldives)
Neptune Orient Lines
Pan Asia Logistics Singapore
RCL Feeder & Ship Management Singapore
SBS Transit Singapore
ST Logistics
TNT Express Worldwide
Food & Drinks Related
Barry Callebaut Singapore
Boh Tea Plantations
Brands (Essence of Chicken, Birds’ Nest Drinks)
Cadbury Confectionery (Kraft Group)
Carlsberg Brewery Malaysia Bhd
Eau Claire Mineral Water
Fraser & Neave (F&N)
Lee Kum Kee Foods
Nestle
Power Root
RedBull
Secret Recipe
Yeo Hiap Seng Malaysia
Automotive
Audi Singapore Pte Ltd
Honda Malaysia
Mercedes Benz Malaysia SB
Perodua Malaysia
Proton Malaysia
Sanyo Automedia S/B
Manufacturing
Advanced Micro Devices (AMD) Malaysia
Allegro Manufacturing P/L Singapore
Ann Joo Steel
AUO Sunpower
BASF South East Asia (Singapore)
Brothers Industry
Celestica
Charoen Pokphand (CP) Group
Dell
Du Pont Power Coating
Dyson Manufacturing
Flextronics
Fujitsu Components
Fyrnetics (China)
GlobalFoundries Singapore Pte Ltd
GP Batteries
Hitachi Electronic Product
Intel
Johnson & Johnson Malaysia
Matsushita Electronic Devices Malaysia S/B
Monsanto Malaysia
Osram Optisemiconductor
Panasonic Semiconductor Singapore
Renesas Semiconductor Singapore
Samsung Electronics Malaysia
Saudi Basic Industries Corporation (SABIC, Saudi Arabia)
Sharp Manufacturing
Siemens Singapore
Sony Electronics Asia Pacific & Sony Singapore
Sumitomo
Top Glove
United Arab Can Manufacturing (Saudi Arabia)
Vicem group (Vietnam Cement Industry Corporation)
Wilmar International
Aerospace/Engineering Services/Power Producers
Boustead Naval Shipyard
British Aerospace Engineering Malaysia
Cummins Power Generations Singapore
Eurocopter South East Asia (Singapore)
Keppel Energy PL Singapore
Malakoff Power Malaysia
Robert Bosch (SEA) Singapore Pte Ltd
Rockwell Collins Southeast Asia PL
Senoko Power Plant Singapore
Seraya Power Singapore (YTL Group)
Singapore Power Ltd
Society of Petroleum Engineers
ST Aerospace Singapore
Tenaga Nasional
UMW
Property Development/Real Estate
Capitaland Ltd
CapitaMalls Asia Ltd
IOI Properties
Iskandar Investment Berhad
JTC Corporation
Paramount Corporation
Sime Darby
SP Setia
Toshin Development (S) PL
UEM Sunrise
Trading & General Service
Amway Singapore
Canon Singapore
Epson Singapore
Duty Free Shop (DFS) Venture Singapore P/L
Giant Hypermarket
Panasonic Asia Pacific
PLUS Highways
POS Malaysia
Royal Selangor International
Singapore Post
The Star Newspaper Malaysia
Technology Park Malaysia Group
Telecommunications/Telcos
British Telecom
Docomo Singapore
Singtel
Institution of Higher Learning
INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
ITE College West (Balestier)
KDU College
Monash University (Sunway Malaysia)
Nanyang Technological University
National Institute of Education Singapore
Raffles Institution Singapore
School of the Arts Singapore
Singapore Institute of Legal Education
Singapore Institute of Management (SIM)
Singapore Polytechnic
TAR College
UNITEN
Universiti Kuala Lumpur
Universiti Putra Malaysia (UPM)
Universiti Tun Abdul Razak (UniRazak)
Sample Training Subjects (by categories):
Quality Management (equally suitable for service industries)
HR Management
Training & Development
Performance & Productivity Management
General Management
Sales & Marketing & Customer Management
Customer Service Program
Effective Marketing Management
Sales Development Program
Leadership
Manufacturing