Management Skills & Competency

To be successful, you must be clear about what you and your team need to achieve. You’ll therefore begin this program by looking at objectives, which will help you to establish clear parameters for each task, establish how the work will be carried out and by when, and measure the work that’s been done so you can see if an objective has been achieved.

In the next training course you’ll look at problem solving skills, which are essential for all managers and executives. You need first to consider what needs to be done and who should be involved. Then you can use the systematic process and creative tools explained in this session to help you make decisions and find solutions to the most difficult problems.

The next course is concerned with briefings – you’ll look at ways to plan and prepare briefings, deliver them and report back to your managers.

Many people are daunted at the prospect of having to write, but completing the fourth course will give you the skills to produce well-planned, clearly written and attractively presented reports.

All managers need influencing and negotiating skills. In the fifth course of this program, you’ll learn strategies for influencing people to achieve identified objectives and acquire negotiating techniques that will help you to achieve outcomes that are acceptable to both parties. You’ll also learn how to recognize sources of, and reactions to, conflict and learn strategies for minimizing conflict when it arises.  


When you have completed these 5 training programs, you will be able to:

  • Set objectives and use them to plan work
  • Use a systematic process to solve problems
  • Use briefings to transmit information
  • Produce effective written reports
  • Influence and negotiate effectively


This training work book on Management Skills and Competency contains 5 training programs entitled as follows:

  1. SMART ways to create SMART Objectives
    Careful planning is the key to successful management because it helps you to use your time and resources to maximum effect. In this session, you’ll learn how to set SMART objectives for both yourself and your team so that you can plan what you’re going to do within a set period of time, and complete tasks effectively and efficiently.
  2. Problem solving skills
    Managers are often asked to solve problems and make decisions. For example, how will the team operate if an item of equipment is removed for repair? How can work be rescheduled during a flu epidemic? Which of the new computer systems on offer will work best?
  3. Briefing skills
    As your management responsibilities increase, you may deliver briefings, both to your team members and other members of the organization. Many people mistakenly believe that briefings are simple; you stand up, say what you have to say and send your team back to work.
  4. Producing project reports
    Although reports have much in common with other formal written communications, they’re generally longer and more detailed – so you may find the prospect of writing then pretty daunting.
  5. Influencing and negotiating skills
    Influencing people is part of your job as a manager or executive. Your position gives you a degree of authority that allows you to impose your will, if necessary, and get people to do as you wish. In more complex situations, however, you may have to negotiate to achieve an acceptable outcome.




This program has covered four important aspects of your own work: time management, self-development, managing stress and working towards efficiency and effectiveness. 


Course 1 started by looking at time management, covering the three essential skills of setting targets, prioritizing and planning. You saw how effective time management can help both you and your team to work more efficiently and effectively, gain job satisfaction and have lower stress levels. 

Course 2 and 3 were about self-development and so may relate to all of the other modules. During your study, or while working, you are likely to identify gaps where you need to acquire new skills and knowledge. The first stage of self- development involves carefully assessing, exactly what your needs are. Only then can you move to the second stage of finding suitable ways of filling those skills and knowledge gaps. Stage three is to carry out your self-development program, for example as you are doing by studying this program. The final stage is to assess your progress and identify any points where you may need further development in the future. 

The topic of stress was covered in course 4. We started by examining the causes and impact of stress and then suggested ways in which you can develop a personal stress-management plan. Throughout we emphasized that you can take positive steps to manage stress, for example by adapting your work or improving your work-life balance. 

The final course 5 started by defining the terms efficiency and effectiveness. To be successful, a person, team or organization must ‘do things right’ and also ‘do the right things’. To increase efficiency you must think about the five input categories: people, equipment, materials, facilities, and finance. To increase effectiveness, you must make sure that the outputs you create are actually what your customers want. 

You should now have a good understanding of all four aspects of management. The key now is to combine all of your new skills and knowledge. For example, how can you reduce your own stress levels by using your time management skills and working more efficiently? How can you help others to identify their self-development needs, work more effectively, and get greater job satisfaction.