There is a saying: “It costs five times more to get a new account than to keep one.” This maxim holds true especially when we are operating in a very competitive environment; and where companies are finding ways to reduce selling costs. It is with this purpose in mind that this program has been designed to help companies to manage their “key accounts” effectively before it is lost to the competition. It is without doubt that competition is fast becoming fierce everyday – just ask any sales personnel.

Pengenalan

Leadership without ownership is a futile exercise. Real leadership is about ownership of a vision with an accountability where failure is not an option.

This 2-day workshop is designed to enhance your leadership abilities in leading and helping everyone in the team to take ownership of the objectives and goals that they have to achieve.

The concept of Lean Management is a quantum leap in the advancement of organizational efficiency. The results include process improvement, better utilization of resources which are in alignment with organizational vision and objectives, better cost management, and enhanced productivity and competitiveness.

The performance of organizations is among the top agendas in any management, and quite rightly so. But what is leading to the conclusion of performance? The answer is Logical Thinking. Sadly, when faced with issues and challenges, many organizations are using feelings and emotions instead. It is no wonder many are not performing up to expectations, in addition to high turnover. You may even end up praising the bad and reprimanding the good, leading to morale sapping scene.

The performance of organizations is among the top agendas in any management, and quite rightly so. Many organizations however are measuring the “wrong square peg in a round hole”, as demonstrated by them being like busy bees without collecting any honey. And since you cannot hope to manage what you cannot measure properly, it is no wonder many are not performing up to expectations. You may end up praising the bad and reprimanding the good.

Anger and stress if not probably managed can be destructive to us in our personal or social lives. As such, should we learn to get rid of them? Amazingly, the answer is “No” as anger and stress are part of human survival instincts. If we do not experience anger and stress, we are not alive. Therefore, we cannot and should not eliminate anger but we can learn to manage it and convert it into positive energy that motivates us to success and achievement.

In today’s workplace, the main challenge we find among different generations of workers relate to communication problems and a clash of personalities within the work team. If these are not solved, then employees will experience interpersonal tensions while the company faces productivity losses. This program can help you understand and overcome generational gap differences and conflicts through unique behavioural strategies.

Sales management is a particularly difficult job as it is one of the few relationships in business where the Manager rarely sees the staff. It is usually management at a distance. This often creates motivation and morale problems in the sales team.

At the same time, competition is increasing in all markets as supply outpaces demand and products and services can be quickly copied. Supply is increasingly international so Sales Managers cannot just worry about domestic competition.

What would you do when competition heats up? The importance of specialized selling skills in a fast-paced industry demands that sales personnel not only possess the ability to just sell, but also have the attitude, knowledge and skills to communicate and influence their clients and prospects on a behavioral level. This means that you need to have sufficient exposure to the intricacies of human psychology to effectively communicate with the subconscious mind of your clients.

Uses competency-based instruction with case practice and on-the-job application. Provides a stimulating environment based on adult learning principles to maximize skill transfer. It includes simulations, breakout sessions, negotiation games and group discussion. Participants will formulate their mind-set goals and milestones via mind programming techniques.

OHSAS 18001 (2007 Version) is an Occupational Health and Safety Management Specification.  It was developed by National Standards and Certification Agencies in response to urgent customer demand for a recognizable occupational health and safety management system standard against which their management systems can be independently assessed and certified.

The course has been developed and its delivery based upon International Maritime Standards. (IMO).

All successful participants will be awarded a Certificate of Attendance Offshore Marine Engineer- ing Failure - Operations and Risk Management

The course will provide participants with a thorough understanding of the fundamental principles of Offshore Marine Engineering and Supply Vessels, safety, construction, emergency procedures and common industry terminologies regarding design, stability of OSV’s and other floating platform s and structures.

An in depth and practical course specifically designed for those involved in the oil gas and maritime operations industry

The modern business world is a rapidly changing environment, so the last thing a company needs if it is to compete in the global marketplace is to get in its own way because of the way in which it approaches the business of looking after its income generating physical assets. So, it is important to have a fundamental rethink of business processes to achieve improvements in cost, quality, speed etc.

Penyelia memainkan peranan kritikal sebagai penghubung diantara pihak pengurusan dan pekerja. Seorang penyelia bekerja, bersama dan berhadapan dengan kakitangannya setiap hari. Lebih penting, seorang penyelia perlu memimpin, mendorong dan menguruskan pasukannya untuk mencapai  matlamat organisasi dan individu.

View performance appraisal as an important tool for development rather than merely formality. 

This workshop aims to equip delegates with a basic knowledge and solid skill practice for improved telephone communication. It can be tailored according to the needs and protocols within your business.

Potential FMEA is a risk assessment which is being utilized in current industry needs. FMEA is mainly used for automotive products during initial project developments & continual improvements.

Recently, and since the effectiveness of FMEA has been established, it is widely used in the manufacturing industry.

Minimum 3 days lecture and case studies by renowned clinical specialist on Hypnotic and NLP Techniques and its application to a corporate environment. Breakout practise sessions, games and group discussions and a evaluation test at end of course. Specialist subconscious corporate therapy techniques will be taught and live demonstrations.

Whether you are a teacher, in sales or in any profession where you need to speak to two or more people to convey an idea or simply to get your message across, you will need to have engaging presentation skills. The fear of addressing a crowd or even a small group of people is said to be one of the top fears in executives. It is second only to the fear of death. But public speaking need not be dreaded because, with key techniques and guided practice, anyone with the necessary tools would be able to present with impact and purpose.

“Presentation Skills” is a two-day Programme designed to introduce behaviour and strategies that support presentations. The types of presentations and their purposes are explored. Elements of speaking style, giving effective feedback and asking questions are discussed. Methods for planning and preparing presentations are introduced. The different parts of a presentation are identified. Tools for enhancing presentations are identified. Participants prepare and deliver a presentation using the techniques and tools introduced.

This workshop intends to link companies’ requirement for Training and People Development process in enhancing Problem Solving and Thinking skills.

This training program can be conducted in English or Chinese under the following modules:

• Mind Mapping
• Inquiry Learning
• Computational Thinking

The Mind Mapping module is to focus, link, organize and capture thoughts to stimulate creativity.