This program is blended with lecture and case studies. It uses mind techniques to create powerful empowering beliefs and sciences of Hypnosis, NLP, Manifestation Science and Scientific Meditative Techniques. It includes simulations, breakout sessions, bonding games and group discussion. Participants will coach and grilled in real nerve breaking simulation via mind programming techniques.
The Front Office Staff is indeed the first impression of the organization to clients / customers and associates. Therefore the Front Office Staff must portray the right & professional image plus display professionalism at all times. It is imperative that the Front Office staff is excellent and efficient in enhancing the portfolio of the organization.
The importance of excellent counter service in a fast-paced industry demands that front liners not only possess the ability to do their tasks well, but also have the attitude, knowledge and skills to communicate with customers on a behavioral level. This means that you need to have sufficient exposure to the intricacies of human psychology to effectively render excellent counter service at the workplace. This workshop presents you with the opportunity to enhance your service skills using behavioral approaches other programs don’t teach.
- Why do customers complain.
- Are complaints real?
- The “buck stops here”.
- Why is it important to address customers’ complaints promptly.
This workshop aims to equip delegates with a basic knowledge and solid skill practice for improved telephone communication. It can be tailored according to the needs and protocols within your business.
What would you do when you have dissatisfied customers who are threatening to take action against your company? Most companies rely on external PR companies to handle the situation. But did you know that each one of your employees is actually a key contact point with the customer to win back the angry customer?