Training Courses

The Front Office Staff is indeed the first impression of the organization to clients / customers and associates. Therefore the Front Office Staff must portray the right & professional image plus display professionalism at all times. It is imperative that the Front Office staff is excellent and efficient in enhancing the portfolio of the organization.

  • Why do customers complain.
  • Are complaints real?
  • The “buck stops here”.
  • Why is it important to address customers’ complaints promptly.

Menguasai komunikasi berkesan dan kemahiran hubungan manusia  yang akan membolehkan mereka untuk lebih memahami kepentingan komunikasi dan perkhidmatan pelanggan.