This program is blended with lecture and case studies. It uses mind techniques to create powerful empowering beliefs and sciences of Hypnosis, NLP, Manifestation Science and Scientific Meditative Techniques. It includes simulations, breakout sessions, bonding games and group discussion. Participants will coach and grilled in real nerve breaking simulation via mind programming techniques.
The Front Office Staff is indeed the first impression of the organization to clients / customers and associates. Therefore the Front Office Staff must portray the right & professional image plus display professionalism at all times. It is imperative that the Front Office staff is excellent and efficient in enhancing the portfolio of the organization.
- Why do customers complain.
- Are complaints real?
- The “buck stops here”.
- Why is it important to address customers’ complaints promptly.
Today, as more and more products are filling the market place, it has become difficult for companies to compete to achieve a greater market share. Much money has been spent on advertising and recruitment of sales personnel to generate better revenue, but when products whose brands have no impact in the market place, such companies will lose out ultimately.
Menguasai komunikasi berkesan dan kemahiran hubungan manusia yang akan membolehkan mereka untuk lebih memahami kepentingan komunikasi dan perkhidmatan pelanggan.
What would you do when you have dissatisfied customers who are threatening to take action against your company? Most companies rely on external PR companies to handle the situation. But did you know that each one of your employees is actually a key contact point with the customer to win back the angry customer?