The Front Office Staff is indeed the first impression of the organization to clients / customers and associates. Therefore the Front Office Staff must portray the right & professional image plus display professionalism at all times. It is imperative that the Front Office staff is excellent and efficient in enhancing the portfolio of the organization.
The importance of excellent counter service in a fast-paced industry demands that front liners not only possess the ability to do their tasks well, but also have the attitude, knowledge and skills to communicate with customers on a behavioral level. This means that you need to have sufficient exposure to the intricacies of human psychology to effectively render excellent counter service at the workplace. This workshop presents you with the opportunity to enhance your service skills using behavioral approaches other programs don’t teach.