Training Courses

Employee compensation, is a central part of the employment relationship. From the employees’ point of view, policies having to do with wages, salaries, and other earnings have a major impact on their overall income and thus their standard of living. Both the level of pay and how fair it seems compared with others’ pay is important. Pay is also often considered a sign of status and success. Employees attach great importance to pay decisions must be carefully managed and communicated.

Changing the mindset and attitude of your workers is extremely challenging. The person must want to change before any change can happen. This program will expose your staff to an environment of encouragement and empowerment, so that the seeds of change are planted in them for present and future positive change.

People are the most challenging of all creatures to manage. Besides intelligence, they have attitudes and emotions. To manage people, a manager must know how to manage the emotions and attitudes of the people in their team. They must know how to harness and convert the energy exuding from emotions into positive energy. 

This 2-day programme is designed to equip participants with the skills and techniques to lead and manage the people they work with. Participants will also be coached on techniques to resolve conflicts in their team or departments.

This program uses experiential learning approach in order to enhance the retention of learning. Participants will be able to equip themselves with better on-the-job training and coaching skills, understand the role and responsibilities of a coach, provide proper feedback according to job performance, conduct proper on-the-job training techniques, understand how to evaluate the effectiveness of employees’ performance, create a proper climate for coaching and OJT training and post training evaluation.

Uses competency-based instruction with case practice and on-the-job application. Provides a stimulating environment based on adult learning principles to maximize skill transfer. It includes simulations, breakout sessions, games and group discussion. Participants will formulate their mind-set goals and milestones via mind programming techniques.

There is an increasing awareness throughout many organization that people are the greatest asset to achieve the new challenges set by the company . Many strategies and business objectives are being formulated by organizations to compete locally and in the international arena. To achieve all these strategies and objective, your employees must be well equipped with sound skills and knowledge to perform the task. Therefore it is vital to train them systematically to enable them to execute their job for effective results.

In business and operations, being proactive is always more cost efficient than being reactive to firefights.  Risks and dangers to business must be recognized before the full impact of disaster hits the company. This risk management programme is designed to help delegates recognize potential risks and to take appropriate remedial actions to protect the company from danger.

In the field of Industrial Relations developing and maintaining good employer-employee relations is of paramount importance. If this can be done, the twin objectives of increasing Productivity and high Quality will be achieved. Discipline is also an essential requirement if the targets and objectives of an organization are to be achieved. Management is therefore expected to be competent in dealing with the misconduct of their employees. Furthermore, they are required by law to give delinquent employees a fair hearing by conducting a fair and proper domestic inquiry.

A walk-in interview occurs when an individual can interview for a job position without having a pre-scheduled appointment. However, the candidate will need to prepare for these interviews just like any other. The main objective of having walk-in interview is to avoid the hassle of managing job boards or other advertisements. These are often expensive and time consuming to create and place in the appropriate area to reach candidates. 

Did you know that most companies lose 10%-40% of their customers each year? Or a complaining customer can be much more valuable than a non complainer. Or recovered customers can be worth as much as 10 times more than new customers. It is alarming that most companies don’t know how to identify the high percentages of their customers who are at risk and may defect. Despite the headline, complaints management is serious business.