Training Courses

Many organizations are suffering from widespread dissatisfaction in a workforce where those who can get up and leave do so while the mediocre remain. Those who are in first-line or middle management are key – the talented employee may join a company because of its charismatic leaders, its generous benefits and its worldwide training programmes… but how long that employee stays and how productive he is depends on the immediate superior. Companies need first-line and middle management to motivate, communicate and build relationships effectively. In other words, the tactical handling of your key competitive advantage – People!

Different customers have different personal needs that require different sales approaches. Successful salespeople are able to identify such differences and adopt the right sales strategies that best serve the needs of different customers.

This program provides useful information and tips to help participants recognize the four different types of customers. The participants also learn the likes and dislikes of each type of customers so that they can tailor sales presentation that best addressed the personal needs of the customers.

Successful organisations create a workplace environment where individuals can show initiative, take responsibility and feel empowered to take measured risks. 

TNI’s “Workplace Trainer” program helps to achieve this by developing peoples’ capacity for dealing with change and finding solutions to problems.

Every employee is in the business of problem solving and decisionmaking.

This program provides simple and tested techniques that generate good and practical ideas and enhance creativity. It helps participants:

• Resolve issues accurately

• Develop innovative solutions

• Utilize excellent judgment in decision making.

• Follow through with successful implementation of solutions

More and more firms and other organizations have come to the realization that one of the most valuable assets is the brand names associated with their products or services.  In an increasingly complex world, individuals and businesses are faced with more and more choices but seemingly have less and less time to make those choices.  The ability of a strong brand to simplify consumer decision making, reduce risk and set expectations is thus invaluable.  Creating strong brands that deliver on that promise, and maintaining and enhancing the strength of those brands over time, is thus a manageme

An intensive workshop for those who have to write reports and proposals that make an impact. There will be a training manual provided to guide each participant through the course. Work is expected to be done outside contact hours of the first day and presented the following day. Visual aids include video viewing (Report Writing). Pop Quiz and Report and Letter Puzzles to add to the learning experience and create a new approach to writing.

Behavioral Events Interview approaches and strategies are the best development thus far in the business of hiring and matching the right human capital for the most challenging jobs.  Hiring the right people first time, everythime can save the Organisation a lot of time, improve morale of the staff, overcome staff attrition and increase productivity. 

This training workshop adapts the Behavioural Interview Technique developed by Dr Paul C. Green, an Industrial Organisational psychologist. 

Why does communication break down during meetings, negotiation and every day office interaction? It is because the ear hears the spoken word but the mind sees the unspoken body language. Productivity and even million-dollar deals can be lost if your body language is not right. This workshop teaches you how to read and use body language as an effective business communication tool at the workplace. The trainer will equip you with the strategies for success using psychological and behavioral approaches rarely taught in other programs.

Every company looks to charismatic and resourceful leaders for results. Without a result-oriented leadership platform, there cannot be any effective eam-work. Together with effective decision-making skills and dynamic interpersonal skills, the leader will be better equipped to drive his group towards achieving objectives. With a passion for success ingrained in leaders, the people under him / her as a functioning unit and the organization, as a whole will experience a rise in performance.

This programme is designed to enhance and hone the communication skills of managers. Managers who are effective communicators will make a good leader. They will be able to communicate the company’s vision, values and goals effectively. They will be able to inspire the people they lead. They will be able to champion the company’s interest effectively and efficiently.

How you write and how you speak will portray your professionalism and your company’s image. A well-structured written in good business language is the core of effective communication. A good command of English will enhance your credibility to gain more clientele.  This programme is designed to help participants gain confidence in writing. This programme will also provide guidance to participants on how to give an effective oral presentation. 

Market research and global employers have consistently indicated that the skills gap for general networking skills is shrinking, while the skills gap for essential networking technologies such as security, voice, and wireless, and for emerging technologies such as data centre, cloud, and video, is growing. As a global leader in technology and networking, Cisco developed the new CCENT and CCNA Routing and Switching certifications and curriculum to remain aligned with the rapidly changing global job market and trends.

Coaching is the most effective method of developing excellence in employees. It leads to self-motivation and an attitude that is oriented towards improvement. Many organizations utilize coaching to build alignment, accelerate goals, and develop leaders. Corporate coaching is about execution and results! 

As an organization grows in size, the uniform interpretation of management objectives becomes increasingly important. Nowhere is this more significant than in matters directly affecting the employer-employee relations of an organization. In small and mid-sized companies, the term employee relations generally encompasses several facets of human resource management. For example, career development, employee assistance program and labor relations falls under this category.

The process of getting good and quality staff in a knowledge economy demands that interviewers not only possess the ability to interview candidates based on technical competencies, but also have the knowledge and skills to engage the candidates on a behavioral level.

You will learn a lot more about key management competencies in this course than you would gather in many typical seminars and conferences. It is designed to provide relevant knowledge for leaders wishing to be proficient decision makers in organizations. Course designed and will be delivered by who is currently a key course Tutor for several    Australia MBA programs

This program is blended with lecture and case studies. It uses mind techniques to create powerful empowering beliefs and sciences of Hypnosis, NLP, Manifestation Science and Scientific Meditative Techniques. It includes simulations, breakout sessions, bonding games and group discussion. Participants will coach and grilled in real nerve breaking simulation via mind programming techniques.

People bring different ideas, goals, values, beliefs and needs to their teams or workplace and these differences are a primary strength of teams. These same differences, however, inevitably lead to conflict, even if the level of conflict is low.

Here is a creativity enhancement program that is blended with lecture and case studies. It uses a Darwin process to rid fear, phobias and limiting beliefs and sciences of Hypnosis, NLP, Manifestation Science and Scientific Meditative Techniques. It includes simulations, breakout sessions, sales games and group discussion. Participants will formulate their creative mind-set goals and milestones via mind programming techniques.

Success of an organization and its leaders typically rest upon how managers and staff understand the psychological influences and process of thinking, an “out of the box” kind of thinking that they make. Since it is crucially evident that the employees are a very important dimension in the success of an organization, the challenge is to turn them from “clock watchers” to critical and creative workforce which can give the organization a competitive edge.

Recent studies on employees have shown that the quality of their engagement can determine their business performance and be translated into shareholder value

This programme is designed to help senior executives and managers identify the drivers of engagement in their staff and work with them to build a culture of engagement in their organisation.

There is a saying, “It costs five times more to look for a new customer than to retain one” has always proven to be true when companies ended up in improving their customer base the wrong way. With the costs of selling on the ever increase, it is more prudent for organisations to look inward to a sound customer retention plan, one that looks into looking into the interests of the existing customers with the ultimate aim of increasing sales through repeats or referrals.

Who does not have to handle difficult people at work? We all do, but most of us find it difficult to handle difficult people. If we fail to manage such people successfully, our job performance and also our success as an employee will be jeopardized. This program teaches you the psychological strategies to effectively handle difficult people, including customers, colleagues and the public who interact with your company. The trainer will give you the behavioral tools to tackle every situation with ease to get the results you want from such people.

Effective personal influence & impact are indisputably essential in the arsenal of every top-notch corporate performer. Without this ability to connect with others, you cannot effectively manage your stakeholders nor will there be leadership in a team. This workshop combines verbal and non-verbal influencing skills, together with the knowledge on how to create an impact through a powerful professional image.

Procurement Management is a competitive weapon that distinguishes successful and profitable organizations from others within the same industry. The impact of procurement to business performance hits the profit margins. Thus, the smaller the profit margin, the more critical is the focus on reducing the procurement costs and risks simultaneously.

The development of your key people is critical to your future business success. In this respect, your fortunes are closely linked to your key people’s capabilities and effectiveness. Your company’s performance will continue to improve if you develop your people. To develop your people, is to invest in their future. Most people have the motivation to succeed, to be good at their jobs and to progress as far as they can.

“Diversity and Inclusion” workshop provides the knowledge, skills and tools to assist work groups and team members in behaving differently. Participants develop the basis for creating and sustaining change that fosters a more creative, inclusive, respectful and productive workforce and workplace. The program is flexible to meet the demands and schedules of today's active working environments.

 

EQ is the ability to cultivate strong and trusting relationships with people in the workplace. Increased emotional intelligence brings greater harmony in work teams and results in greater productivity and a more energized spirit.

Based on research, emotional competence is twice as important as purely cognitive abilities. EQ is about how we manage ourselves and if we're able to control our feelings we're more likely to get others to cooperate with our plans.If you have the IQ and the technical expertise, then the time and energy you invest in developing your EQ will reap big rewards quickly.

A business deal should not be considered a “done deal” until payment for goods and services is collected. However, customers for their own reasons sometimes miss their payment obligations. It is the role of a professional debt collector to persist and to use the best possible technique and strategy to get the payment due settled. 

In this 1day workshop you will learn techniques and strategies that will improve your performance in the profession of collections.

Project Management is being increasingly recognized as an essential skill for most senior executives and managers, not only for those who carry the title “Project Manager” or “Program Manager”. This three day course will take you through the essential basics of project management. With companies moving towards projectized organization structures, planning, scheduling, executing, managing and controlling projects is seen as a critical success factor for employees.

Keeping the customer satisfied is crucial to business success. Therefore, the Supervisors’ must be equipped with the right skills to serve the customers effectively, manage his or her staff to perform with excellence and consistently maintained and enhance the existing service of the business . For this to happen, the Supervisors must be induced with the right mindset , self motivated to challenge their present performance, learn new skills and set their mind to achieve improved results .

Only results-oriented managers/leaders with task and relationship skills are able to effectively manage the complexities of today’s organizations. Role, organizational, and industrial boundaries are shifting and becoming more ambiguous. Technology often requires an instantaneous response to electronic communications; tasks are more complex, team more prevalent, and employees more diverse.

  • An understanding of the role emotional intelligence plays in leadership.
  • An educational process that allows the delegate to experience the impact of their personal leadership style.
  • Practical examples of leadership excellence that can be modelled
  • Demonstrations and presentations to raise awareness of different leadership and communication styles

Uses competency-based instruction with case practice and on-the-job application. Provides a stimulating environment based on adult learning principles to maximize skill transfer. It includes simulations, breakout sessions, emotional games and group discussion. Participants will formulate their mind-set goals and milestones via mind programming techniques.

Recent studies on employees have shown that the quality of their engagement can determine their business performance and be translated into shareholder value

This programme is designed to help senior executives and managers identify the drivers of engagement in their staff and work with them to build a culture of engagement in their organisation.

Information plays a vital role in the business world. An individual’s ability to capture information and report it accurately is a very valuable asset. This information is usually reported in a business report. A well-prepared business report will provide complete and accurate information about an aspect of a company’s operation. The format of a business report may vary from a brief informal report intended for an in-house use to a voluminous formal report intended for public distribution.

Information plays a vital role in the business world. An individual’s ability to capture information and report it accurately is a very valuable asset. This information is usually reported in a business report. A well-prepared business report will provide complete and accurate information about an aspect of a company’s operation. The format of a business report may vary from a brief informal report intended for an in-house use to a voluminous formal report intended for public distribution.

Training Co-ordinators play a vital role in ensuring any training actually solves the performance gap or need, this programme equips you with the appropriate tools and techniques to manage these issues. In this programme you will study:

What would you do when your company downsizes its staff due to changes in the industry and the economy? The importance of being equipped with essential skills when losing your job demands that you not only possess the mindset to accept the loss positively, but also have the attitude, knowledge and skills to find another job in the fastest time frame. This means that you need to have sufficient exposure to the intricacies of human psychology to effectively survive and succeed in the ever-competitive job market.

There is one certainty in any organisation : change or be changed. At the forefront of this, the first line of defense is a group of people in your organisation who must be good in the basics – managerial skills. These people may not necessarily be managers only, they can be anyone who has subordinates or who needs to work with a group of people (eg,. in a project). The top management sets the vision, and they depend on people who are efficient in the execution. It is always at the execution point that differentiates between the good and bad consequences, outstanding results or a complete disaster.

We get pulled in many directions during the day – unexpected interruptions, phone calls, emails etc.  Lack of time management skills cost significant amounts of money in overtime, rework and opportunity costs.

What we do with our time will either make us feel fulfilled with our lives or leave us with being frustrated. It will either make us tremendously wealthy and successful or leave us tired and dead broke.

 

 

Accidents can occur anywhere, any place and anytime. In case of emergency, medical aid or the ambulance that you have summoned may not arrive in time due to man-power constraints, traffic jams, poor communication, etc.

Effective communication and interpersonal relationships are very important to each person in any organization . Without communication, there cannot be any effective work performance. Together with a suitable corporate image and dynamic interpersonal communication, the individual will become more driven towards success in his company. With a passion for others ingrained in him, the individual, whether as an executive or manager in the company, will experience a rise in performance and results.

  • Why do customers complain.
  • Are complaints real?
  • The “buck stops here”.
  • Why is it important to address customers’ complaints promptly.

The management of human resources towards the 21st century requires appropriate knowledge, skills and attitudes to ensure professionalism and effectiveness in the achievement of organizational goals. Dealing with disciplinary matters covering investigations, domestic inquiries and punishments requires the appropriate knowledge, skills and attitudes in order to avoid costly consequences to the organization. Employees are becoming more aware of their rights and remedies available to them.

There is a stress that kills, and also a stress that heals. Knowing the difference between the two can go a long way to ensure your continual personal productivity, self-esteem and freedom. Say goodbye to stress related health problems such as chronic fatigue, headache, blood pressure, diabetes, acidic stomach, foggy mind, anxiety disorder, colon disorder, and many others.

Today, as more and more products are filling the market place, it has become difficult for companies to compete to achieve a greater market share. Much money has been spent on advertising and recruitment of sales personnel to generate better revenue, but when products whose brands have no impact in the market place, such companies will lose out ultimately.

It is important for HR to keep pace with the demands of dynamic business environments and legal frameworks. Unfortunately, many HR functions have evolved without being fully aware of these demands and are either totally reactive or are driven by their specialist outlook, not taking into consideration the imperative of supporting the organization, its business and its strategies. The HR audit is used to highlight areas of weakness, areas that can be improved and even areas where there are no policies or procedures.

Employees are the most important asset of an organisation because they are the critical success factors that spearhead its success or failure. In order for organisations to meet company goals and objectives, especially in this new era of borderless trade, it is imperative for employees to be "turned on" and be highly motivated. A vital ingredient in developing a successful company is the application and implementation of good and sound human resource practices.

 

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