Strategies in Coaching and Mentoring for Better Performance

For your organization to build high-performance in leaders today, it is just not showing someone the basic elements of a job. It is about guiding people to learn the most effective way of performing their job. To learn any skill fully, you need to guide and to get the most out of your work potential, a workplace coach can be invaluable.

Coaching is acting in a way to promote the continual development of the skills of the people in your organization. It is very important as it can directly affect the bottom line of any organization and a critical tool for increasing productivity. At the same time, coaching opens up a person’s perspective, expanding the effectiveness of the employees, and ideally helping the organization to succeed.

Mentoring, on the other hand, acts as a shadow to the mentee. The mentor encourages, advises, provides positive feedback, and helps the mentee grow at the workplace as well as in the assignment the mentee holds. The success of the assignment is very much dependent on the mentor

Course Objectives: 
  • Understand coaching style and how to make it a valuable asset to a team.
  • Ensure the right people have the right skills to achieve performance objectives.
  • Enable people to reach their full potential.
  • Build a confident and competitive team.
  • Create a better work environment with increased morale.
  • Enhance the relationship amongst the team members.
Target Audience: 
Project Manager
Site Supervisor
Course Methodology: 

Lectures, group work, assignments and role play

Course Outlines: 

Module 1: Creating A Coaching Philosophy

  • Understanding the coaching cycle
  • Identifying the characteristics, personality, and behavioral traits of an effectively coach.
  • Understand common coaching fears and phobias and work to overcome them.
  • Know your role in fulfilling the corporate mission, matching coaching efforts with organizational objectives.
  • Understand the importance of leadership to your role as a coach.

Module 2: Coaching Framework

  • Checking clients emotional, logical and behavioral drivers 
  • Clarifying the clients belief system
  • Create coach client partnership
  • Change drivers
  • Confirming and evaluating the outcomes 
  • Continue to overcome resistance to change
  • Closing with a pat

Module 3: Profile Of An Excellent Coach

  • Understand how your personality style impacts your ability to coach effectively.
  • Determine which of the three communication strategies to use depending on the circumstances.
  • Customize a four-step model for coaching and understand why the model is applicable to all companies and in all industries.
  • Learn how to decide which standards are appropriate and which will be counterproductive, as you implement a coaching process within your own organization.
  • Develop your team strategically.

Module 4: Analyzing Your Existing Performance

  • Identify the steps of your organization’s performance cycle and consider how to assess your team’s progress through the cycle.
  • Recognize each team member’s personality style and determine whether their personalities are aligned with the needs of the job, or whether they need to be coached to meet those needs.
  • Prioritize your team’s resource needs.
  • Pinpoint key performance standards. 
  • Clarify your team’s internal and external training and development needs.

Module 5: Maximising Your Coaching Time

  • Understanding why effective coaching is driven by firsthand observation and feedback.
  • Determine what percentage of your time should be devoted to each aspect of coaching and management.
  • Identify where you are currently spending your time and ensure that what you are doing is properly aligned with your priorities.
  • Decide what measures to use to assess the performance at each step.

Module 6: Communication Tactics For The Coach

  • Provide constructive feedback to your team members.
  • Use positive reinforcement to inspire lasting changes.
  • Know which specific words and phrases to use to motivate your team, and which ones to avoid.
  • Frame messages that get listened to and acted upon, even when you are delivering bad news.

Module 7: Coaching Through The Performance Cycle

  • Understand how and when to coach at each step of the performance cycle.
  • Create a shared language, unique to the team, composed of nonverbal signals, codes and handoffs.
  • Build trust and enhance your relationships with your team members while providing constructive feedback that’s timely and relevant.

Module 8: Mentoring For Performance

  • Understand how and when to intervene during a problem.
  • Identifying the appropriate method of mentoring in handling the problem.
  • Understand that mentoring is actually a process.
  • Relating expectations of organization in comparing the actual performance to the expected performance.
  • Understanding the secrets to a good mentor.

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Jimmy Ong Tel: ‭+60 16 216 1383‬ (Call on Whatsapp for free)