Secretarial Development Program

The modern secretary has many functions and responsibilities to undertake. The ‘Boss’Can be a very demanding person, and who would like his secretary to be very efficient and  effective. Executive assistance often entails providing administrative support services across a wide clerical spectrum. Report writing support might include clerical and administrative support for information collection, requests, and documentation support. Documentation assistance typically entails typing out correspondence, executing grammatical and spell checking functions, as well as obtaining signatures on documentation. Reception functions would include receiving clients, arranging teleconferences, routing calls and scheduling events and meetings. Executive assistance may also oversee subordinate clerical staff. Work activities include effectively communicating with peers, subordinates and superiors. Performing administrative activities for peers, subordinates and superiors also requires particular abilities. An assistant must acquire information, establish and maintain interpersonal relationships, organize, plan, prioritize and document work.

Course Objectives: 

By the end of the training program, participants should be able to acquire the knowledge and skills required by the modern secretary or assistant in undertaking the demanding workload

Target Audience: 
Personal Assistant
Course Methodology: 

Lectures, presentations, discussions, and a host of learning activities

Course Outlines: 

Communication Skills

  • Conceptualizing communication
  • Communicating with your boss and peers
  • Overcoming barriers to communication
  • Understanding non-verbal communication

Time Management

  • Planning, organising the day
  • Scheduling the appointments
  • Prioritizing the schedules
  • Managing the time

The Language of Communication

  • Getting to grips with grammar
  • Spelling and vocabulary
  • Putting it together
  • Writing and practice

Grooming and Social Etiquette

  • Grooming as part of your image
  • Taking care of yourself, personally and physically
  • Understanding culture and social etiquette
  • Bringing out your poise and style

The Leader In You

  • Leadership Styles / Skills
  • Leadership Philosophies
  • Why Be A Leader?
  • Leadership Management
  • The Leader and the Team

Conflict Management at the Workplace

  • What is Conflict?
  • Stages in Conflict
  • Managing Conflict
  • Positive Conflict Resolution
  • Dealing with Difficult People

Self-Motivation and You

  • What is Motivation?
  • What Motivates You?
  • Motivation Theories
  • Motivating Others

Manage Relationship

  • Managing your relationship
  • Managing your ‘Boss’ relationship
  • Managing relationships ethically
  • Managing extended relationship

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Contact Us

Email: [email protected]

Jimmy Ong Tel: ‭+60 16 216 1383‬ (Call on Whatsapp for free)