Problem Solving and Decision Making Methodology

Problem solving is a major challenge for any organization. This programme has been specially designed to lead participants to appraise, examine and diagnose systematically a problem situation and to generate actions utilizing analytical tools, using decision making skills which is a major part of this process.

Course Objectives: 
  • To solve problems and prevent recurrence of those problems.
  • Understand Standard problem-solving methodology
  • Document and communicate progress during your problem-solving project
  • Provide a common language and approach to solving problems.
  • Use a data-based approach to ensure problems are correctly identified and eliminated
  • Enhance decision making skills
Target Audience: 
Project Manager
Course Methodology: 

Presentations, role-plays, group discussion, lectures

Course Outlines: 


  • Appropriate uses

Step 1: Define the Problem 

  • Identify the problem and the importance of working on it.
  • Decision point

Step 2: Current situation?

Clarify the problem area(s) as the situation exists today.

Step 3: Cause Analysis + Why-why analysis

  • Identify & verify the root causes of the problem.
  • Decision point, including why-why analysis

Step 4: Solution

  • Develop plan to eliminate the root cause of the problem / situation
  • Decision point

Step 5 : Check Results

  • Implement plans, confirm they have impacted the root causes and the goals 

for improvement have been met.

Step 6: Standardization

  • Modify process/system to ensure that the improvements are sustained over time.
  • Decision point

Step 7 : Future Plans

  • Evaluate where we have been and where we need to go.

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Jimmy Ong Tel: ‭+60 16 216 1383‬ (Call on Whatsapp for free)