ISO Appreciation

Quality leads to brand loyalty. Successful organizations emphasize on quality. They make sure their employees have high level of quality awareness.

This program focuses on the essential of quality and how ISO contributes to productive outcomes.

It includes stories, games, quizzes, discussions, individual exercise and group work to give participants the best opportunities for learning in a fun way.

Course Objectives: 
  • Narrate how ISO originated
  • Relate the growing awareness amongst consumers on quality
  • Interpret ISO standards and their interdependent relationship
  • Recognize the use of ISO to achieve quality outcomes
  • Embrace ISO spirit for continual improvement
  • Use ISO and its tools for strategic planning
  • Realize the crucial role of process owners
  • Increase their engagement in job duties
  • Deal with problems in a systematic manner guided by ISO standards
Target Audience: 
Course Methodology: 

Presentations, role-plays, group discussion, lectures

Course Outlines: 

Module 1: Why Quality

  • Quality is a way of life
  • What constitute quality
  • Good and poor quality
  • Why products fail

Module 2: The Birth of ISO

  • ISO history
  • Origin of quality concept
  • Development of ISO
  • ISO spirit and attitude
  • Proactive approach

Module 3: QMS Standards

  • Quality Management Principles
  • ISO Clauses and purpose
  • Functional roles in quality Management System

Module 4: ISO Benefits

  • How ISO impacts the stake holders
  • The route to ISO certification

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Contact Us

Email: [email protected]

Jimmy Ong Tel: ‭+60 16 216 1383‬ (Call on Whatsapp for free)