The course content will include:

• Background and development of ISO 9001:2008
• Key quality terms
• Principles of a quality management
• Audit planning
• Auditor’s conduct
• Turtle Diagram Checklist –development and use
• Audit reporting
• Audit follow up
• Auditor skills

Section 1

• QMS Overview
• Version 2008 Requirements
• Customer Oriented Process
• Review on QMS Manual

Section 2

• Process Approach Required Documents
• Audit Requirements
• Audit Planning

Section 3

• Audit Preparation Worksheet
• Process Audit Preparation
• Department Audit Review

Section 4

• Audit Team Acknowledgement on Turtle Diagram Requirements
• Re-Brief on Clause 8.2.2 Requirement

Section 5

• Workshop on Process Approach Audit Checklist
• Audit Reporting
• Audit Follow Up
• Group Work - Audit Preparation

Section 6

• Review on ISO 9001 Core Tools Performance
• To determine the degree and effectiveness of quality system implementation
• Analysis report on review of findings to determine the conformance to ISO 9001:2008

Section 7

• Audit report preparation
• Presentation on audit findings
• Observation, Major & Minor NC classification

Section 8

• Auditor’s skills
• Future audit management
• Course evaluation