EQ is the ability to cultivate strong and trusting relationships with people in the workplace. Increased emotional intelligence brings greater harmony in work teams and results in greater productivity and a more energized spirit.
Course Objectives:
Appreciate the importance of EQ in their personal and professional success
Understand the background of EQ and how the human brain works.
Recognize the four EQ abilities and their impact in daily life
Apply EQ Competencies that boost self and relationship management
Apply EQ skills in relationship, leadership and stress management
Target Audience:
CEO/COO
Clerk
Engineer
Manager
Others
Personal Assistant
Project Manager
Reception
Sales Personnel
Secretary
Site Supervisor
Course Methodology:
Lectures, group dynamics and experiential learning activities.
EQ is the ability to cultivate strong and trusting relationships with people in the workplace. Increased emotional intelligence brings greater harmony in work teams and results in greater productivity and a more energized spirit.
Lectures, group dynamics and experiential learning activities.
Module 1: EQ – An Introduction
Module 2: The Four EQ Competencies
Module 3: EQ Application – Reduce Stress
Module 4: EQ Application - Manage Emotions
Module 5: EQ Application - Nonverbal Communication
Module 6: EQ Application – Using Humour
Module 7: EQ Application – Conflict Resolution