EQ At Work (1 day)

EQ is the ability to cultivate strong and trusting relationships with people in the workplace. Increased emotional intelligence brings greater harmony in work teams and results in greater productivity and a more energized spirit.

Course Objectives: 
  • Appreciate the importance of EQ in their personal and professional success
  • Understand the background of EQ and how the human brain works.
  • Recognize the four EQ abilities and their impact in daily life
  • Apply EQ Competencies that boost self and relationship management
  • Apply EQ skills in relationship, leadership and stress management
Target Audience: 
CEO/COO
Clerk
Engineer
Manager
Others
Personal Assistant
Project Manager
Reception
Sales Personnel
Secretary
Site Supervisor
In-house Course Fee: 
RM3000 per day
Number of days: 
1
Course Methodology: 

Lectures, group dynamics and experiential learning activities.

Trainer: 
Joseph Chu
Course Outlines: 

Module 1: EQ – An Introduction

  • Human Brain and EQ vs IQ
  • The Four EQ Abilities

Module 2: The Four EQ Competencies

  • Self-Awareness & Self Management
  • Social Awareness & Relationship Management

Module 3: EQ Application – Reduce Stress

  • Recognize Stress, Signs and Symptoms
  • Causes of Stress and Stress Relief

Module 4: EQ Application - Manage Emotions

  • Emotions and Relationships
  • Increase Emotional Awareness

Module 5: EQ Application - Nonverbal Communication

  • Types of Nonverbal Communication
  • Increase Nonverbal Skills

Module 6: EQ Application – Using Humour

  • Humour and Relationships
  • Increase Emotional Awareness

Module 7: EQ Application – Conflict Resolution

  • Fundamentals of Conflict Resolution
  • Tips for Conflict Resolutions
Topic: 
Leadership & Management
language: 
English

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