Emotional Intelligence – Be Emotional Sound And Lead At Your Best

Uses competency-based instruction with case practice and on-the-job application. Provides a stimulating environment based on adult learning principles to maximize skill transfer. It includes simulations, breakout sessions, emotional games and group discussion. Participants will formulate their mind-set goals and milestones via mind programming techniques.

Course Objectives: 
  • Learn the brain science of emotions that drives your behaviour under pressure
  • Increase your awareness of the situations that put you at risk of having your emotions lead to unskilful behaviour and poor decisions
  • Be assessed to increase self-awareness of the competencies that drive your success
  • Learn practical strategies to help you respond more skilfully as pressure, tension and complexity increase
  • Identify patterns, triggers and emotional habits that either drive or derail your performance
  • Learn to suspend judgment – become ‘more curious and less certain’ – to effectively engage and influence others
  • Understand how to be an effective coach and help others develop the skills to perform under pressure
  • Practice techniques through interactive exercises and develop an action plan to put those strategies into practice
Target Audience: 
CEO/COO
Clerk
Engineer
Manager
Others
Personal Assistant
Project Manager
Reception
Sales Personnel
Secretary
Site Supervisor
In-house Course Fee: 
RM4000 per day
Number of days: 
2
Course Methodology: 

Presentations, role-plays, group discussion, lectures

Course Outlines: 

The Meaning and Value of Emotional Intelligence

  • Defining Emotional Intelligence (EI)
  • Comprehending the neurological and physiological underpinnings of EI
  • Relating the behaviours, impact and challenges of EI on workplace performance
  • Identifying your workplace relationships and their importance to yourself and others

Explaining the EI Competency Framework

  • Defining the four domains in the Emotional Intelligence model
    Explaining the relevant competencies associated with each domain

Gaining Personal Insight into Your EI Competencies Through a Self-Assessment

  • Describing your EI strengths and challenges to illustrate your EI character profile
  • Selecting potential developmental areas for enhancing your EI skills
  • Being aware of your personal reactions to the self-assessment

Tools and Techniques for Increasing Competence in the Four Domains of EI

  • Explaining each domain: Self Awareness, Self-Management, Social Awareness, Relationship Management
  • Describing developmental activities that will increase skill and understanding
  • Practicing developmental activities associated with each domain

Identifying Areas for Improvement and Specific Steps for Developing EI

  • Consolidating information from assessment/reflection into an action plan
  • Planning specific techniques to act on improvement areas
    Devising methods to maintain focus on development plans 
language: 
English

Register Now

Contact Us

Email: info@tni.my

Jimmy Ong Tel: ‭+60 16 216 1383‬ (Call on Whatsapp for free)