Now you can train others to develop best practice coaching and mentoring skills. Changing workplace rules makes it necessary to modify basic beliefs, systems and actions within organization. Since much of this burden does not fall on the shoulders of managers and supervisors, they must, now more than ever, learn to communicate with employees and; coach and mentor their performance. This course though generic in terms of coaching and mentoring skills and applicable to any industry but the emphasis in this course will be geared towards the industry that the company competes within. A special module on industry analysis and trends has been included in the course.
Course Objectives:
A brief understanding of the company’s competitive market and the critical success factors.
Understand why do we need Coaching and Mentoring?
Identify who are the beneficiaries of Coaching and Mentoring?
The Coach/Mentor, The Employee, The Department, The Organization
Coaching and Mentoring
Characteristics of an Effective Coach and Mentoring
Attitudes For Effective Coaching and Mentoring
Designing Coaching and Mentoring Programs
The Coaching and Mentoring Concepts
Skills for Effective Coaching and Mentoring
Communication
Providing Feedback
Giving Instruction
Target Audience:
Manager
Personal Assistant
Reception
Sales Personnel
Secretary
Course Methodology:
Participants will learn by active participation throughout the programme, using programme materials, exercises, training videos and discussions of relevant organisational issues.
Now you can train others to develop best practice coaching and mentoring skills. Changing workplace rules makes it necessary to modify basic beliefs, systems and actions within organization. Since much of this burden does not fall on the shoulders of managers and supervisors, they must, now more than ever, learn to communicate with employees and; coach and mentor their performance. This course though generic in terms of coaching and mentoring skills and applicable to any industry but the emphasis in this course will be geared towards the industry that the company competes within. A special module on industry analysis and trends has been included in the course.
Participants will learn by active participation throughout the programme, using programme materials, exercises, training videos and discussions of relevant organisational issues.
Analysis of the Company’s Competitive Environment (Optional Module)
Why Coach or Mentor?
Opportunities for Coaching and Mentoring
A Model for Effective Coaching and Mentoring
Building Interpersonal Relationships
Effective Feedback Strategies
Other–than-Average Performers
Coaching and Mentoring Documentation