Now you can train others to develop best practice coaching and mentoring skills. Changing workplace rules makes it necessary to modify basic beliefs, systems and actions within organization. Since much of this burden does not fall on the shoulders of managers and supervisors, they must, now more than ever, learn to communicate with employees and; coach and mentor their performance. This course though generic in terms of coaching and mentoring skills and applicable to any industry but the emphasis in this course will be geared towards the industry that the company competes within. A special module on industry analysis and trends has been included in the course.
- A brief understanding of the company’s competitive market and the critical success factors.
- Understand why do we need Coaching and Mentoring?
- Identify who are the beneficiaries of Coaching and Mentoring?
- The Coach/Mentor, The Employee, The Department, The Organization
- Coaching and Mentoring
- Characteristics of an Effective Coach and Mentoring
- Attitudes For Effective Coaching and Mentoring
- Designing Coaching and Mentoring Programs
- The Coaching and Mentoring Concepts
- Skills for Effective Coaching and Mentoring
- Providing Feedback
- Giving Instruction
Participants will learn by active participation throughout the programme, using programme materials, exercises, training videos and discussions of relevant organisational issues.
Analysis of the Company’s Competitive Environment (Optional Module)
- Nature of Industry Competition
- Critical Success Factors to Stay in Business
- Target Market Segments
- Competitive Advantage and Company Strategies
Why Coach or Mentor?
- Shifts in Supervisory Behaviour
- Difference between Coaching and Mentoring
- Characteristics of an Effective Coach / Mentor
- Benefits of Effective Coaching and Mentoring
Opportunities for Coaching and Mentoring
- The Cost of Failing to Coach or Mentor
- Recognizing Opportunities for Coaching and Mentoring
- Orientating New Employees
- The Orientation Process
- Developing Current Employees
A Model for Effective Coaching and Mentoring
- The Coaching and Mentoring Process Models
- Developing the Coaching and Mentoring Skills
Building Interpersonal Relationships
- Coaching and Mentoring for Better Relationships
- The Importance of Solid Communication
- Developing Sound Relationships
- Helping Your Peers
Effective Feedback Strategies
- What is Feedback?
- How to Give Feedback?
- Approaches to Feedback
- Using Feedback Effectively
- Determining Employees Needs
- Identifying and Determining Performance Gaps
- Dealing with Sub-Standard Performers: Action Plans
- Types of Poor Performers
- Dealing with Superstars
Coaching and Mentoring Documentation
- Why Document?
- Sources of Performance Information
- Establishing the Performance Documentation
- Why some Supervisors Do Not Document.