Dealing with Difficult People at Work

Who does not have to handle difficult people at work? We all do, but most of us find it difficult to handle difficult people. If we fail to manage such people successfully, our job performance and also our success as an employee will be jeopardized. This program teaches you the psychological strategies to effectively handle difficult people, including customers, colleagues and the public who interact with your company. The trainer will give you the behavioral tools to tackle every situation with ease to get the results you want from such people.

Course Objectives: 
  • Talk to difficult people in the way they can understand
  • Enter the mind and thinking processes of difficult people to better understand them
  • Open the door to persuade and influence difficult people better at the workplace
  • Help difficult people get what they want without giving you problems
Target Audience: 
CEO/COO
Manager
Personal Assistant
Project Manager
Reception
Sales Personnel
Secretary
Site Supervisor
In-house Course Fee: 
RM4000 per day
Number of days: 
2
Course Methodology: 

15% interactive lecture, 70% participative activities, 15% group discussions

Trainer: 
Course Outlines: 
  • Design of the program and how it benefits you
  • Reasons behind people’s difficult behavior and how to detect them
  • Analyzing and categorizing the different types of difficult people you meet
  • Leading difficult people towards becoming more reasonable in their demands
  • Values and character: what underlines the way they behave
  • Interesting psychological tips on how to handle difficult customers and colleagues
  • New findings on why we seem to always meet difficult people
  • Taking it easy: how to feel less stress dealing with difficult people
  • Engaging your subconscious mind to overcome anger in explosive situations
  • Overcoming difficult demands by customers, suppliers and superiors
  • Happiness at work is a choice: how true is that for you?
  • Keeping your cool and performing well when there are difficult people in your team
  • Managing the situation using psychological strategies for success
language: 
English

Register Now

Contact Us

Email: info@tni.my

Jimmy Ong Tel: ‭+60 16 216 1383‬ (Call on Whatsapp for free)