Creating And Enhancing Front Office / Reception Skills
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Contact Us
Email: [email protected]
Jimmy Ong Tel: +60 16 216 1383 (Call on Whatsapp for free)
Email: [email protected]
Jimmy Ong Tel: +60 16 216 1383 (Call on Whatsapp for free)
The Front Office Staff is indeed the first impression of the organization to clients / customers and associates. Therefore the Front Office Staff must portray the right & professional image plus display professionalism at all times. It is imperative that the Front Office staff is excellent and efficient in enhancing the portfolio of the organization.
Theory, presentations, group discussion, case studies, role plays, and interactive activities.
Theory, presentations, group discussion, case studies, role plays, and interactive activities.
MODULE 1: SELF INTRODUCTION
Module 2: PORTRAYING THE RIGHT IMAGE
Module 3: UNDERSTANDING THE BEHAVIOR/S OF STAFF AND CUSTOMERS
MODULE 4: CREATING A PROFESSIONAL IMAGE OVER THE TELEPHONE
MODULE 5: IMPROVING YOUR TELEPHONE COMMUNICATION SKILLS
MODULE 6: PROPER TELEPHONE TECHNIQUES
MODULE 7: STIMULATING OWNERSHIP WITH COMMITMENT AND DEDICATION
MODULE 8: CUSTOMER SERVICE STRESS: 30 MINUTES SPA
Dealing with customers’ needs, wants and frustrations can lead to unneeded stress and frustration. The training session concludes with a presentation of stress management techniques to ensure that participants stay refreshed and alert and that they deliver exceptional customer service.
At the program's conclusion, participants will have an understanding of what makes a good customer service experience, how to deliver excellent customer service over the telephone, how to deal with difficult customers, and how to take care of themselves.