Complain Management and Handling Difficult Customer - Can I Help You?
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Contact Us
Email: [email protected]
Jimmy Ong Tel: +60 16 216 1383 (Call on Whatsapp for free)
Email: [email protected]
Jimmy Ong Tel: +60 16 216 1383 (Call on Whatsapp for free)
This program is blended with lecture and case studies. It uses mind techniques to create powerful empowering beliefs and sciences of Hypnosis, NLP, Manifestation Science and Scientific Meditative Techniques. It includes simulations, breakout sessions, bonding games and group discussion. Participants will coach and grilled in real nerve breaking simulation via mind programming techniques.
The customer is never wrong – and some customers take this to heart. What do you do when faced with a difficult customer? How do you log, manage and improve this experience so that you can work better with such customers? The answer is not an easy one to arrive at. Reasons being that the number of difficult customers you are apt to face varies with your line of business and its scope. The right formula is vital.
Create Customer Satisfaction
Create Customer Satisfaction
Strategies to Improve Customer Satisfaction
Improve Your Communication Skills
Maintain Your Composure Under Pressure
Skills to Resolve Complaints