Body Language for Enhanced Business Communication

Why does communication break down during meetings, negotiation and every day office interaction? It is because the ear hears the spoken word but the mind sees the unspoken body language. Productivity and even million-dollar deals can be lost if your body language is not right. This workshop teaches you how to read and use body language as an effective business communication tool at the workplace. The trainer will equip you with the strategies for success using psychological and behavioral approaches rarely taught in other programs.

Course Objectives:

Tackle nonverbal communication breakdowns at your workplace
Enhance your interpersonal interaction using the power of gestures and postures
Overcome unspoken barriers during meetings and negotiation
Handle colleagues, clients and suppliers better through proper body language

Target Audience:

CEO/COO

Clerk

Engineer

Manager

Others

Personal Assistant

Project Manager

Reception

Sales Personnel

Secretary

Site Supervisor

Course Methodology:

15% interactive lecture, 70% participative activities, 15% group discussions

Trainer:

Dr. Alvin Teoh

Course Outlines:

Session 1

Design of the program and how it benefits you
Results-driven communication strategies currently in the market
Analyzing the meaning of body language using behavioral strategies
Linking body language to unspoken communication at work
Validation and calibration: the art of reading gestures and postures
Interpersonal communication with your customers and suppliers using nonverbal cues
Negotiation and meetings made more effective through understanding body language