The Arts And Skills Of People Management

Whether in a leadership, managerial or supporting role in the workplace, developing and maintaining relationships is pivotal in determining the success of your tasks or responsibilities. Though very complex and challenging, it is also the most critical skill for managers and leaders. Many tend to take it very lightly and consequently there arises dissatisfactions and poor working relationship between managers and subordinates.

Course Objectives: 
  • Understand that managing relationship is much to do with strategy and skill.
  • Understand four different personalities and their characteristics.
  • Know what technique to employ to handle the various personalities.
  • Challenge themselves towards managing relationships effectively and productively.
  • Be able to handle conflicts and improve relations with all levels of people in the organization.
Target Audience: 
Manager
Others
Course Methodology: 

Case studies, highly interactive activities, group discussions, role plays, presentations and lectures.

Course Outlines: 

LEADERSHIP & RELATIONSHIP

  • What is Leadership?
  • Task vs Relationship Behaviour
  • Importance of Relationship Behavior
  • 5 levels of leadership

BUILDING RELATIONSHIP

  • Types of relationship
  • Decide on the type of relationship
  • Develop strategies to build the relationship
  • Develop relationship
  • Establishing & maintaining boundaries

WORK ON YOURSELF FIRST!

  • Positive mind attitude and your well-being
  • Identifying what you want out of life
  • Self-Motivation: How to get what you want

UNDERSTANDING PERSONALITIES

  • The Four Temperament Theory
  • The Sanguines
  • The Cholerics
  • The Melancholies
  • The Phlegmatics
  • The strengths and weaknesses of each personality
  • Identifying your personality profile

IMPROVING RELATIONSHIP BY UNDERSTANDING PERSONALITIES

  • Each person is  a unique blend
  • Handling Opposites
  • Strategies to handle various personalities
  • Best Practices for Managing Relationships

CONSIDERING THE HUMAN FACTOR

  • Your Behaviour
  • Motivation
  • Achievement
  • Recognition
  • Responsibility
  • Advancement

DEVELOPING INTERPERSONAL SKILLS

  • What is interpersonal skill?
language: 
English

Register Now

Contact Us

Email: [email protected]

Jimmy Ong Tel: ‭+60 16 216 1383‬ (Call on Whatsapp for free)