The 8D Problem Solving Process Tools Workshop provides participants with the skills and knowledge that they will need to solve problems using the Global 8D industry standard model. This workshop provides an emphasis on the practical use of common problem-solving tools.
The presentation includes technical concepts, classroom discussion, and hands-on exercises. Teams of participants will perform the hands-on practical exercises which allow the participants to take the theories and practice them in a team-oriented atmosphere. Other proprietary and company-specific case studies and documentation may be incorporated into the training where appropriate.
In your company, if you were to assign 5 different people the task of solving a problem;
Would they come to the same conclusions?
Would they all succeed?
Would success depend on their background?
Would they apply the same strategy?
Would they gather and use the same information?
The answer in most companies is NO to each. What we supply is Skill Development in Root Cause Analysis following the 8D Process, such that numerous persons could face the same situation, gather the same data, draw the same conclusions, and have nearly the same chance of success for problem resolution.
This is something that could be used by all your personnel, making big differences in your business quickly.
This course can be given in 2-day formats, depending upon use of Applications Problems directed to real problems at your facility.
Presentations, role-plays, group discussion, lectures
What is Problem Solving?
Why use a structured process?
Introduction to the 8D Model:
- D0 Prepare for the process
- D1 Use a team approach
- D2 Describe the problem
- D3 Implement and verify containment activity
- D4 Define root cause
- D5 Develop permanent corrective actions
- D6 Implement and verify corrective actions
- D7 Prevent recurrence
- D8 Congratulate your team
DMAIC and Six Sigma
Comparing DMAIC to 8D and PDCA
8D Documentation and Examples
Problem Solving Tool Selection Matrix
- Selecting the right tool for the job
D0 Prepare for the Process
- Getting started
- Problem selection
- Pareto charts
D1 Use a Team Approach
- Team selection and makeup
- Exercise: Form teams, design a check sheet to collect data and perform initial data collection run
D2 Describe the Problem
- The importance of collecting and interpreting data
- Problem statements and operational definitions
- Flow charts
- Exercise: Use an IS/IS NOT worksheet to develop problem definition
D3 Implement and Verify Containment Activity
- Containment strategies -Thinking outside the box
- Problems with containment
- Exercise: Identify possible containment strategies
D4 Define Root Cause
- Root cause analysis methodology
- Structured brainstorming techniques
- Cause and Effect (Fishbone) Diagrams
- Repeated Whys (5 Whys)
- Cause of Occurrence vs. Cause of Escape
- Exercise: Use structured brainstorming methods, and a fishbone diagram to identify and classify possible root cause
Review of homework and case studies
D4 Define Root Cause (continued from day 1)
- Exercise: Design a simple experiment to isolate root cause
- Run Charts
- Exercise: Construct a run chart
D5 Develop Permanent Corrective Actions
- Developing an Action Plan
- Error Proofing (Poka Yoke)
- Nominal Group Technique
- Exercise: Use NGT to reach consensus on corrective actions - develop PCAs
D6 Implement and Verify Corrective Actions
- Putting the Action Plan into place
- Action Matrix
- Force Field Analysis
- Scatter diagrams
- Exercise: use a scatter diagram
D7 Prevent Recurrence
- Identifying recurrence issues
- Leveraging your success for maximum ROI
- Value Stream Mapping (VSM)
- Control Charts and Basics Concepts of SPC
- Process Capability