The 8D Problem Solving Process Tools Workshop provides participants with the skills and knowledge that they will need to solve problems using the Global 8D industry standard model. This workshop provides an emphasis on the practical use of common problem-solving tools.
The presentation includes technical concepts, classroom discussion, and hands-on exercises. Teams of participants will perform the hands-on practical exercises which allow the participants to take the theories and practice them in a team-oriented atmosphere. Other proprietary and company-specific case studies and documentation may be incorporated into the training where appropriate.
Course Objectives:
In your company, if you were to assign 5 different people the task of solving a problem;
Would they come to the same conclusions?
Would they all succeed?
Would success depend on their background?
Would they apply the same strategy?
Would they gather and use the same information?
The answer in most companies is NO to each. What we supply is Skill Development in Root Cause Analysis following the 8D Process, such that numerous persons could face the same situation, gather the same data, draw the same conclusions, and have nearly the same chance of success for problem resolution.
This is something that could be used by all your personnel, making big differences in your business quickly.
This course can be given in 2-day formats, depending upon use of Applications Problems directed to real problems at your facility.
Target Audience:
Others
Course Methodology:
Presentations, role-plays, group discussion, lectures
Trainer:
TBA
Course Outlines:
Day 1
Morning
What is Problem Solving?
Why use a structured process?
PDCA
Introduction to the 8D Model:
D0 Prepare for the process
D1 Use a team approach
D2 Describe the problem
D3 Implement and verify containment activity
D4 Define root cause
D5 Develop permanent corrective actions
D6 Implement and verify corrective actions
D7 Prevent recurrence
D8 Congratulate your team
DMAIC and Six Sigma
Comparing DMAIC to 8D and PDCA
8D Documentation and Examples
Problem Solving Tool Selection Matrix
Selecting the right tool for the job
D0 Prepare for the Process
Getting started
Problem selection
Pareto charts
D1 Use a Team Approach
Team selection and makeup
Exercise: Form teams, design a check sheet to collect data and perform initial data collection run
Afternoon
D2 Describe the Problem
The importance of collecting and interpreting data
Problem statements and operational definitions
Flow charts
Exercise: Use an IS/IS NOT worksheet to develop problem definition
D3 Implement and Verify Containment Activity
Containment strategies -Thinking outside the box
Problems with containment
Exercise: Identify possible containment strategies
D4 Define Root Cause
Root cause analysis methodology
Structured brainstorming techniques
Cause and Effect (Fishbone) Diagrams
Repeated Whys (5 Whys)
Cause of Occurrence vs. Cause of Escape
Exercise: Use structured brainstorming methods, and a fishbone diagram to identify and classify possible root cause
Day 2
Morning
Review of homework and case studies
D4 Define Root Cause (continued from day 1)
Exercise: Design a simple experiment to isolate root cause
Run Charts
Exercise: Construct a run chart
D5 Develop Permanent Corrective Actions
Developing an Action Plan
Error Proofing (Poka Yoke)
Nominal Group Technique
Exercise: Use NGT to reach consensus on corrective actions - develop PCAs
The 8D Problem Solving Process Tools Workshop provides participants with the skills and knowledge that they will need to solve problems using the Global 8D industry standard model. This workshop provides an emphasis on the practical use of common problem-solving tools.
The presentation includes technical concepts, classroom discussion, and hands-on exercises. Teams of participants will perform the hands-on practical exercises which allow the participants to take the theories and practice them in a team-oriented atmosphere. Other proprietary and company-specific case studies and documentation may be incorporated into the training where appropriate.
In your company, if you were to assign 5 different people the task of solving a problem;
Would they come to the same conclusions?
Would they all succeed?
Would success depend on their background?
Would they apply the same strategy?
Would they gather and use the same information?
The answer in most companies is NO to each. What we supply is Skill Development in Root Cause Analysis following the 8D Process, such that numerous persons could face the same situation, gather the same data, draw the same conclusions, and have nearly the same chance of success for problem resolution.
This is something that could be used by all your personnel, making big differences in your business quickly.
This course can be given in 2-day formats, depending upon use of Applications Problems directed to real problems at your facility.
Presentations, role-plays, group discussion, lectures
Day 1
Morning
What is Problem Solving?
Why use a structured process?
PDCA
Introduction to the 8D Model:
DMAIC and Six Sigma
Comparing DMAIC to 8D and PDCA
8D Documentation and Examples
Problem Solving Tool Selection Matrix
D0 Prepare for the Process
D1 Use a Team Approach
Afternoon
D2 Describe the Problem
D3 Implement and Verify Containment Activity
D4 Define Root Cause
Day 2
Morning
Review of homework and case studies
D4 Define Root Cause (continued from day 1)
D5 Develop Permanent Corrective Actions
Afternoon
D6 Implement and Verify Corrective Actions
D7 Prevent Recurrence
D8 Congratulate Your Team
8D Auditing
Summary and Wrap-up