Training Courses

Just as people judge you by the way you dress, they judge you by the way you write. The ability to sell your ideas and persuade your readers to take action is a skill of growing importance in today’s business world. This program hones your skills in writing business documents in English.

This course gives the principle of project management, especially suitable for those who intend to gain a fundamental but solid foundation on project management. You will learn the structured and integrated approaches, processes, tools and techniques that are applicable to managing each phase of the project life cycle. The course structure is based on PMBOK® Guide from the Project Management Institute. This 2-day intensive course is both practical and interactive, supplemented with useful exercises, real-life case studies and working examples.

Project Management is being increasingly recognized as an essential skill for most senior executives and managers, not only for those who carry the title “Project Manager” or “Program Manager”. This two day course will take you through the essential basics of project management. With companies moving towards projectized organization structures, planning, scheduling, executing, managing and controlling projects is seen as a critical success factor for employees.

This course gives you a deeper understanding of the entire project management process. In addition, you will also learn all the specific steps, approaches, tools and techniques needed to successfully plan and manage your next project. The course structure is based on PMBOK® Guide from the Project Management Institute. This 2-day intensive course is both practical and interactive, supplemented with useful exercises, real-life case studies and working examples.

Prospecting is like breathing. If we stop prospecting, we will soon be out of business. On the other hand, generating new sales leads is perhaps one of the most challenging aspects in selling. There is increased competition for the attention of prospects. Special skills are required to improve our chances of success. Gaining access to high level prospects is difficult and requires a special approach.

Effective interpersonal skills are indisputably essential in the arsenal of every top-notch corporate performer. Without this ability to connect with others, work at the office is stagnant, sales are sluggish and deals are scrapped. This workshop combines the best-kept secrets from the 2 aspects of effective interpersonal skills, namely from the dynamic art of one-on-one communication and the subtle art of carving a successful corporate image.

What would you do when you have dissatisfied customers who are threatening to take action against your company? Most companies rely on external PR companies to handle the situation. But did you know that each one of your employees is actually a key contact point with the customer to win back the angry customer?

This course gives participants the full understanding of the quality management system ISO 9001:2008. It also explains the methodology towards developing a sound quality management system.

The training emphasizes on fundamental requirements such as continual improvement, corrective and preventive actions and customer satisfaction.

It has often been said in the sales fraternity, "You may have a very good product, but when you cannot present, you have lost the sales." Sales professionals today must equip themselves on what to say and what not to say. Buyers want to hear benefits, but more than often, we hear sales personnel selling features.

In todays competitive market place, management has empowered employees to be proactive dealing with quality and process, for continual improvement.

Therefore, they should be trained to master the root cause analysis technique where they can further enhance their job competence in areas of process and quality improvement.

This training session will give participants the skills and techniques of how to analyse problems (defects) from the root and also provide the solution which some of the engineer, manager and other  quality related personnel will be able to apply.

With the onset of globalization, organizations are facing increasing pressure from Consequent borderless commerce and trade, whereby in order to survive, an organization needs to improve in all respects of its productivity and stay competitive. Organizations are focusing on increasing its productivity without sacrificing quality that could affect costs and customer loyalty and market share. One of the initiatives, is the establishment of quality improvement programs, where small group activities contribute to the ahievement of the overall company goals.

Beyond the “Ho-Ha” and feel good sessions, it is time to get back to serious selling. Selling is not just a feel good reactive business but a proactive one that requires a lot of preparation. It is about good planning, visionary strategy and precise approach to problem solving of clients’ needs. Selling is not about price or merely promoting the superiority of a product. It is about selling value that helps clients in their business.

Effective negotiation skills are indisputably essential in the arsenal of every top-notch corporate sales performer. Without this ability to connect with others, work at the office is stagnant, cooperation is sluggish and projects / sales deals can be scrapped. This workshop involves the best-kept sales secrets from the field of human behavior pertaining to one-on-one communication and the subtle art of psychological influence.

The course has been developed and its delivery based upon International Maritime Standards. All successful participants will be awarded a Certificate of Attendance - Off- shore Salvage Operations and Risk Management.

The course will provide participants with a thorough understanding of the fundamental principles of Offshore Salvage of Vessels, safety, construction, emergency procedures and common industry terminologies regarding design, stability of Vessels and other floating platform s and structures.

The modern secretary has many functions and responsibilities to undertake. The ‘Boss’Can be a very demanding person, and who would like his secretary to be very efficient and  effective. Executive assistance often entails providing administrative support services across a wide clerical spectrum. Report writing support might include clerical and administrative support for information collection, requests, and documentation support.

  • Know your internal & external factors that will affect your selling activity.
  •  The business definition of your company
  •  Why should the customers do business with you?
  •  How do you start selling? It’s in the attitude
  •  What the customer would like to know. (role-play)
  •  Your credo in selling in tough times.

This program has live lecture and case studies and video recording sessions. It has the Darwin process to rid fear, phobias and limiting beliefs that hampers effective speaking. There are breakout sessions, games and group discussions and Hypnotic mind programming for behavioural change and subconscious corporate therapy and meditation.

Statistical Process Control are a word commonly used in manufacturing industries. It is strategy of quality improvements with SPC as the tools. The current process also will improve towards better quality achievements. Common process problem are being streamline to ensure are controlled within the desirable range.

The course has been developed and its delivery based upon International Maritime Standards. (ILO) All successful participants will be awarded a Certificate of Attendance - Offshore Stevedore Operations and Risk Management

The course will provide participants with a thorough understanding of the fundamental principles of Offshore Supply Vessels, and Containership, Stevedore safety, construction, emergency procedures and common industry terminol- ogies regarding design, stability of Vessels and other floating platform s and structures.

To grow your business, you need a marketing plan. The right marketing plan identifies everything from 1) who your target customers are to 2) how you will reach them, to 3) how you will retain your customers so they repeatedly buy from you.

Strategic planning enables an organization to shape and guide its overall business objectives. Through effective strategic planning, an organization creates a framework for developing, adapting and aligning organizational vision, mission and goals to achieve and sustain competitive advantage.

You Will Learn How To

Strategic planning enables an organization to shape and guide its overall business objectives. Through effective strategic planning, an organization creates a framework for developing, adapting and aligning organizational vision, mission and goals to achieve and sustain competitive advantage.

You Will Learn How To

You may have the best product in the market but when your presentation lacks colour, you have lost the sales.

Almost everything we do in today's public or private (business) world invokes heavy competitive pressure: attracting foreign investments, “customer” habits change, new competitors appear, factors outside your control could delay your project. But we cannot allow ourselves to be paralyzed; we need to think strategically, plan in ways which are execution-able, and make decision as to what actions to take to minimize disruptions to our plans. In the final analysis, company vision is only good when we converge respective units’ efforts and achievements toward the organizational goals.

Although the training needs assessment is essential for effective effort, this important component of training and development is often ignored. An effective analysis of training needs assess the needs of individuals and matches these needs to organizational objectives. This allows the organization’s management to agree and implement coordinated, cost-effective and cohesive training programmes.

Key Performance Indicator (KPI) is a very important management tool to corporate managers. It is important that the KPIs are formulated and implemented well. If not, they are better not done than done. Many organizations rush into establishing KPIs in a hurry to match competition and to show they are measurement focused. If they do it without aligning the KPIs to their strategy and without thoroughly evaluating and choosing the right KPIs, the exercise will not be fruitful. Sooner or later the employees will reject the KPIs as useless measures.

This is aimed at managers, supervisors, human resource officers and those who are responsible for and conduct performance appraisals. Delegates learn how to devise the competency framework for the appraisal based on a job analysis, how to design appraisal forms and questions, and how to avoid appraisals which are ultimately meaningless due to endorsement of middle responses, poor reliability and lack of validity. Effective appraisal interviewing and feedback to appraisees are also covered. 

For your organization to build high-performance in leaders today, it is just not showing someone the basic elements of a job. It is about guiding people to learn the most effective way of performing their job. To learn any skill fully, you need to guide and to get the most out of your work potential, a workplace coach can be invaluable.

Organizations’ has many obstacles and problems when hiring new candidates. Especially, now, the new generation who is entering the workforce by storm. They are ready to take on whatever they want boldly at their own whims and fancies. Organizations’ now must throw the rule book and make them understand that there is a working code and all must adhere to them. As such, this program, Managing the Probationary Employee, is very crucial to the organization as it sets the rules and the playing field for the new workforce.

Your organization will only thrive and survive with appropriate investment in your human capital - your people. The current competitive recruitment and retention climate across both the public and private sector is creating the need for innovative talent management strategies.

The importance of stress & anger management in a people-intensive industry demands that staff of all levels not only possess the ability to handle stress & anger in themselves but also have the attitude, knowledge and skills to manage other people’s feelings on a day-to-day basis. This means that you need to have sufficient exposure to the intricacies of human psychology to effectively be emotionally-balanced at the workplace. This workshop presents you with the opportunity to enhance your stress & anger management skills using fun and participative behavioral approaches.

Today’s Supervisors must develop the skill to lead, motivate and delegate responsibly to increase productivity and efficiency.

Being a quality management representative (QMR) or an environmental management representative (EMR) may be easy for many people.

But not all QMR undertake his responsibilities effectively.  Being professional QMR concerns understanding in his roles and responsibilities, as well as expectations for all parties, and how to accomplish the ISO 9001 management tasks required by the standards.

Developing effective telephone skills can be difficult. The telephone is the most familiar piece of technology in the workplace and its use is often taken for granted in the way we speak to our customers, the way relationships are forged or broken and the way information is relayed. The ability to communicate in a prompt, friendly and professional manner is essential to creating the right impression and getting your message across.

Would you like to increase your odds on having someone listening to your suggestions? Great ideas do not matter if no one listens to you. This programme is designed to coach you with the essential skills to influence those around you to buy into your idea or do the things you want them to do.

This training is for you and your managers when facing the following needs:

Whether in a leadership, managerial or supporting role in the workplace, developing and maintaining relationships is pivotal in determining the success of your tasks or responsibilities. Though very complex and challenging, it is also the most critical skill for managers and leaders. Many tend to take it very lightly and consequently there arises dissatisfactions and poor working relationship between managers and subordinates.

Are you the person who are task-oriented and want to get things done at all cost without consideration of human feeling or are you people-oriented who are concerned about how people feel or are you a combination of the two?

The Blake and Mouton Managerial Grid will help you to discover your leadership style. The Managerial Grid will help you choose the appropriate leadership style so that you would be able to lead, motivate and manage the behaviour of your team members towards achieving organizational objectives.

This programme is designed using a Darwin process to rid fear, phobias and limiting beliefs and sciences of Hypnosis, NLP and Scientific Meditative Techniques. It includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience. Participants will learn effective mind programming techniques to curb stress.

 

During these economic times, companies that survive and succeed are those which are able to cut unnecessary costs. The human factor in the workforce affects costs significantly and can cause a company to experience losses if not addressed effectively. This program helps you identify and manage the human factors in your company’s cost-saving efforts using unique psychological tools.

This program is blended with lecture and case studies. It uses mind techniques to create powerful empowering beliefs and hypnotic sciences, NLP, Manifestation Science and Scientific Meditative Techniques. It includes simulations, breakout sessions, bonding games and group discussion. Participants will coach and grilled in controlled near real nerve breaking simulation via mind programming techniques.

The Employment Act 1955 (EA) forms the basis of employment contracts between employer and employee. It covers the minimum terms and conditions of employment for employees who are covered under the EA. Employers are free to provide better terms but a penalty awaits organizations that provide inferior terms.

At the same time it also provides some obligations and limitations from both employer and employee particularly in terms of work hours and OT and the administration of benefits.

Employee compensation, is a central part of the employment relationship. From the employees’ point of view, policies having to do with wages, salaries, and other earnings have a major impact on their overall income and thus their standard of living. Both the level of pay and how fair it seems compared with others’ pay is important. Pay is also often considered a sign of status and success. Employees attach great importance to pay decisions must be carefully managed and communicated.

Changing the mindset and attitude of your workers is extremely challenging. The person must want to change before any change can happen. This program will expose your staff to an environment of encouragement and empowerment, so that the seeds of change are planted in them for present and future positive change.

People are the most challenging of all creatures to manage. Besides intelligence, they have attitudes and emotions. To manage people, a manager must know how to manage the emotions and attitudes of the people in their team. They must know how to harness and convert the energy exuding from emotions into positive energy. 

This 2-day programme is designed to equip participants with the skills and techniques to lead and manage the people they work with. Participants will also be coached on techniques to resolve conflicts in their team or departments.

This program uses experiential learning approach in order to enhance the retention of learning. Participants will be able to equip themselves with better on-the-job training and coaching skills, understand the role and responsibilities of a coach, provide proper feedback according to job performance, conduct proper on-the-job training techniques, understand how to evaluate the effectiveness of employees’ performance, create a proper climate for coaching and OJT training and post training evaluation.

Uses competency-based instruction with case practice and on-the-job application. Provides a stimulating environment based on adult learning principles to maximize skill transfer. It includes simulations, breakout sessions, games and group discussion. Participants will formulate their mind-set goals and milestones via mind programming techniques.

Achieving more in a given time is a habit that can be developed. All of us have only 1440 minutes a day to complete our tasks. Time management is about not allowing your own bad habits or poor time keeping systems or other people to waste your time. Success and achievement will happen to those who know how to prioritise what they are doing to be more productive per hour.

Total Productive Maintenance (TPM) is an initiative for optimizing the effectiveness of equipment. TPM is team-based productive maintenance and requires active participation by everyone from production workers and maintenance personnel to engineering departments and top management. TPM draws from the behavioral sciences as well as the traditional engineering disciplines in creating a manufacturing environment in which preventive maintenance activities are viewed as everyone's responsibility.

There is an increasing awareness throughout many organization that people are the greatest asset to achieve the new challenges set by the company . Many strategies and business objectives are being formulated by organizations to compete locally and in the international arena. To achieve all these strategies and objective, your employees must be well equipped with sound skills and knowledge to perform the task. Therefore it is vital to train them systematically to enable them to execute their job for effective results.

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