Training Courses

Based on research, emotional competence is twice as important as purely cognitive abilities. EQ is about how we manage ourselves and if we're able to control our feelings we're more likely to get others to cooperate with our plans.If you have the IQ and the technical expertise, then the time and energy you invest in developing your EQ will reap big rewards quickly.

A business deal should not be considered a “done deal” until payment for goods and services is collected. However, customers for their own reasons sometimes miss their payment obligations. It is the role of a professional debt collector to persist and to use the best possible technique and strategy to get the payment due settled. 

In this 1day workshop you will learn techniques and strategies that will improve your performance in the profession of collections.

Project Management is being increasingly recognized as an essential skill for most senior executives and managers, not only for those who carry the title “Project Manager” or “Program Manager”. This three day course will take you through the essential basics of project management. With companies moving towards projectized organization structures, planning, scheduling, executing, managing and controlling projects is seen as a critical success factor for employees.

Quality and Quality Assurance Control are key values in manufacturing today, and the QA/QC group plays a key role in ensuring that the customer receives only quality product.

To achieve this, it is imperative that companies have a well-trained and highly-skilled group of QA/QC personnel who are not only able to detect problems but also prevent problems from occurring.

In many industries, experienced operators are promoted to QA/QC Inspectors and Supervisors without sufficient skills.

Quality and Quality Assurance Control are key values in manufacturing today, and the QA/QC group plays a key role in ensuring that the customer receives only quality product.

To achieve this, it is imperative that companies have a well-trained and highly-skilled group of QA/QC personnel who are not only able to detect problems but also prevent problems from occurring.

In many industries, experienced operators are promoted to QA/QC Inspectors and Supervisors without sufficient skills.

Keeping the customer satisfied is crucial to business success. Therefore, the Supervisors’ must be equipped with the right skills to serve the customers effectively, manage his or her staff to perform with excellence and consistently maintained and enhance the existing service of the business . For this to happen, the Supervisors must be induced with the right mindset , self motivated to challenge their present performance, learn new skills and set their mind to achieve improved results .

  • An understanding of the role emotional intelligence plays in leadership.
  • An educational process that allows the delegate to experience the impact of their personal leadership style.
  • Practical examples of leadership excellence that can be modelled
  • Demonstrations and presentations to raise awareness of different leadership and communication styles

Only results-oriented managers/leaders with task and relationship skills are able to effectively manage the complexities of today’s organizations. Role, organizational, and industrial boundaries are shifting and becoming more ambiguous. Technology often requires an instantaneous response to electronic communications; tasks are more complex, team more prevalent, and employees more diverse.

Uses competency-based instruction with case practice and on-the-job application. Provides a stimulating environment based on adult learning principles to maximize skill transfer. It includes simulations, breakout sessions, emotional games and group discussion. Participants will formulate their mind-set goals and milestones via mind programming techniques.

Recent studies on employees have shown that the quality of their engagement can determine their business performance and be translated into shareholder value

This programme is designed to help senior executives and managers identify the drivers of engagement in their staff and work with them to build a culture of engagement in their organisation.

Recent studies on employees have shown that the quality of their engagement can determine their business performance and be translated into shareholder value

This programme is designed to help senior executives and managers identify the drivers of engagement in their staff and work with them to build a culture of engagement in their organisation.

Information plays a vital role in the business world. An individual’s ability to capture information and report it accurately is a very valuable asset. This information is usually reported in a business report. A well-prepared business report will provide complete and accurate information about an aspect of a company’s operation. The format of a business report may vary from a brief informal report intended for an in-house use to a voluminous formal report intended for public distribution.

Information plays a vital role in the business world. An individual’s ability to capture information and report it accurately is a very valuable asset. This information is usually reported in a business report. A well-prepared business report will provide complete and accurate information about an aspect of a company’s operation. The format of a business report may vary from a brief informal report intended for an in-house use to a voluminous formal report intended for public distribution.

Training Co-ordinators play a vital role in ensuring any training actually solves the performance gap or need, this programme equips you with the appropriate tools and techniques to manage these issues. In this programme you will study:

What would you do when your company downsizes its staff due to changes in the industry and the economy? The importance of being equipped with essential skills when losing your job demands that you not only possess the mindset to accept the loss positively, but also have the attitude, knowledge and skills to find another job in the fastest time frame. This means that you need to have sufficient exposure to the intricacies of human psychology to effectively survive and succeed in the ever-competitive job market.

There is one certainty in any organisation : change or be changed. At the forefront of this, the first line of defense is a group of people in your organisation who must be good in the basics – managerial skills. These people may not necessarily be managers only, they can be anyone who has subordinates or who needs to work with a group of people (eg,. in a project). The top management sets the vision, and they depend on people who are efficient in the execution. It is always at the execution point that differentiates between the good and bad consequences, outstanding results or a complete disaster.

We get pulled in many directions during the day – unexpected interruptions, phone calls, emails etc.  Lack of time management skills cost significant amounts of money in overtime, rework and opportunity costs.

What we do with our time will either make us feel fulfilled with our lives or leave us with being frustrated. It will either make us tremendously wealthy and successful or leave us tired and dead broke.

 

 

The importance of excellent counter service in a fast-paced industry demands that front liners not only possess the ability to do their tasks well, but also have the attitude, knowledge and skills to communicate with customers on a behavioral level. This means that you need to have sufficient exposure to the intricacies of human psychology to effectively render excellent counter service at the workplace. This workshop presents you with the opportunity to enhance your service skills using behavioral approaches other programs don’t teach.

Business managers at all levels of the organisation must have an understanding of finance if they are to add value to their organizations.

A major expectation of good managers is to ensure that they add value to their organizations. Managers at all levels require financial knowledge to communicate with financial specialists and understand the financial impacts of their operational decisions. In today’s business world, non-finance managers are also called upon to make quick and accurate decisions about financial issues within their own areas.

Program will create Awareness, Implementations & Safety-Management

The course has been developed and its delivery based upon International Maritime Standards. All successful participants will be awarded a Certificate of Attendance - Fire Scene Investigation (Offshore)

The course will provide participants with a thorough understanding of the fundamental principles of fire and Offshore Vessels, Fire safety and Investigation, Fire re-construction, emergency fire procedures and common industry terminologies regarding design, hazards aboard, fire scenes aboard vessels and other floating platform s and structures.

 

Compliances on Occupational Safety and Health Act 514 Requirements.

This training session aims to provide guidance on managing the risk of fraud, including the process to implement Internal Controls, and various anti-fraud tools that can be implemented within an organization to prevent, detect and respond to fraud.

The oil and gas industry influences virtually every aspect of the global economy. The Industry has made massive investments and hires professionals with diverse backgrounds and qualifications. It is common observation that key talents hired from outside of the industry as well as the support function professional within the oil and gas industry are limited in sufficient understanding of the oil and gas business. Similarly, companies providing services to the oil and gas industry face exactly the same issues.  

Geometric Dimensioning and Tolerance (GD&T) is a universal language. All national drafting standards which follow Internal Organization Standardization cover GD&T extensively. GD&T is a modern engineering drawing system which provides means for stating on drawing for necessary dimensional and tolerance requirements.

Getting referrals is a great way to grow your business. Salespeople who generate at least 25% of their business from referrals make on average more than 4 times the amount of salespeople who don’t.
 

Effective communication and interpersonal relationships are very important to each person in any organization . Without communication, there cannot be any effective work performance. Together with a suitable corporate image and dynamic interpersonal communication, the individual will become more driven towards success in his company. With a passion for others ingrained in him, the individual, whether as an executive or manager in the company, will experience a rise in performance and results.

  • Why do customers complain.
  • Are complaints real?
  • The “buck stops here”.
  • Why is it important to address customers’ complaints promptly.

The management of human resources towards the 21st century requires appropriate knowledge, skills and attitudes to ensure professionalism and effectiveness in the achievement of organizational goals. Dealing with disciplinary matters covering investigations, domestic inquiries and punishments requires the appropriate knowledge, skills and attitudes in order to avoid costly consequences to the organization. Employees are becoming more aware of their rights and remedies available to them.

An in depth and practical course specifically designed for those involved in the oil gas and maritime operations industry

There is a stress that kills, and also a stress that heals. Knowing the difference between the two can go a long way to ensure your continual personal productivity, self-esteem and freedom. Say goodbye to stress related health problems such as chronic fatigue, headache, blood pressure, diabetes, acidic stomach, foggy mind, anxiety disorder, colon disorder, and many others.

Today, as more and more products are filling the market place, it has become difficult for companies to compete to achieve a greater market share. Much money has been spent on advertising and recruitment of sales personnel to generate better revenue, but when products whose brands have no impact in the market place, such companies will lose out ultimately.

It is important for HR to keep pace with the demands of dynamic business environments and legal frameworks. Unfortunately, many HR functions have evolved without being fully aware of these demands and are either totally reactive or are driven by their specialist outlook, not taking into consideration the imperative of supporting the organization, its business and its strategies. The HR audit is used to highlight areas of weakness, areas that can be improved and even areas where there are no policies or procedures.

Employees are the most important asset of an organisation because they are the critical success factors that spearhead its success or failure. In order for organisations to meet company goals and objectives, especially in this new era of borderless trade, it is imperative for employees to be "turned on" and be highly motivated. A vital ingredient in developing a successful company is the application and implementation of good and sound human resource practices.

 

Today’s workplace is being increasingly automated and digitized. Besides bringing cost-effective benefits to the organization, this trend also has negative effects on the human workforce, such as employees feeling stressed about their future and workplace communication becoming more impersonal. This program helps you improve staff morale and interpersonal effectiveness in your company using psychological strategies.

To provide potential auditors of management systems with the necessary knowledge and skills to competently conduct third party assessments on Environmental Management Systems (EMS).

As defined ISO 14001 is: a framework for organizations to create a systematic approach to prevent pollution by creating an environmental management system (EMS).

As follow with subsequent EMS activities, this course is design to furnish the understanding and implementation of ISO 14001:2004 in their organisation. Moreover it focuses more on continual improvement activities for environmental programs and activities.

The ISO 9001:2008 INTERNAL QUALITY AUDIT is used to determine conformance to the Quality System Requirements of ISO 9001:2008.  Proper use of the Process & Product Analysis, Audit Preparation Worksheet, and Process Audit Preparation Turtle will promote consistency between activities and personnel determining ISO 9001:2008 conformance.

To provide potential auditors of management systems with the necessary knowledge and skills to competently conduct third party assessments of Quality Management Systems (QMS).

This course is specially designed for the ISO 9001 implementers who need to understand the key changes of ISO 9001:2015, and how to react and reflect the changes in their respective organizations’ Quality Management System. Richard Green, an experienced quality professional, will give you hands-on “how-to” practices, to prepare your organization for ISO 9001:2015 transition

Quality leads to brand loyalty. Successful organizations emphasize on quality. They make sure their employees have high level of quality awareness.

This program focuses on the essential of quality and how ISO contributes to productive outcomes.

It includes stories, games, quizzes, discussions, individual exercise and group work to give participants the best opportunities for learning in a fun way.

The ISO/TS 16949:2009 INTERNAL QUALITY AUDIT is used to determine conformance to the Quality System Requirements of ISO/TS 16949:2009.  Proper use of the COP Analysis, Audit Preparation Worksheet, and Process Audit Preparation Turtle will promote consistency between activities and personnel determining ISO/TS 16949:2009 conformance.

A Service Desk, understands that information offers companies strategic advantages, ensures proper mechanisms are in place for operational incidents, problems and service requests to be analyzed, produced and distributed seamlessly. The best Service Desks manage information delivery by utilizing Information IT infrastructure Library (ITIL) best practices to deliver these services. The Service Desk is the first contact in an organization for any and all IT operational questions.

In this highly interactive workshop, participants learn new skills to increase their productivity while decreasing their stress levels. Participants will learn ways to save time, money, and effort by working smarter instead of harder. 

During the workshop, participants build expertise in improving productivity in many high-impact topics.

During this workshop, participants will use Personal Productivity: Tips & Tools for Daily Success to:

In this programme, participants will learn how to effectively and efficiently conduct an interview.  Participants will learn the importance of scrutinizing resumes’, evaluating candidates and choosing among them objectively. Participants will be given a step-by-step guidance in interviewing candidates. This programme will also train participants in conducting behavioral interviews. 

The FSC 22000 was developed to create confidence that an effective and harmonized food safety system has been established to manage and ensure the safety and suitability of food at every step in the food chain. The certification scheme has been given full recognition by the Global Food Safety Initiative in February of 2010.

The course has been developed and its delivery based upon International Maritime Standards.

All successful participants will be awarded a Certificate of Attendance Offshore Marine Engineer- ing Failure - Operations and Risk Management

The course will provide participants with a thorough understanding of the fundamental principles of Offshore Marine Engineering and Supply Vessels, safety, construction, emergency procedures and common industry terminologies regarding design, stability of OSV’s and other floating platform s and structures.

The course has been developed and its delivery based upon International Maritime Standards.

All successful participants will be awarded a Certificate of Attendance Offshore Marine Engineer- ing Failure - Operations and Risk Management

The course will provide participants with a thorough understanding of the fundamental principles of Offshore Marine Engineering and Supply Vessels, safety, construction, emergency procedures and common industry terminologies regarding design, stability of OSV’s and other floating platform s and structures.

Project Management is relevant to all business sectors, from Engineering and Construction to IT, and Finance, to name but a few.  This course introduces the basics necessities of project management and is relevant to all business sectors.

The disciplines taught are relevant to the  very smallest or largest of projects.

Completion of the course  will enable candidates to manage successfully mange small projects,  and participate fully in very largest of  projects.

The course has been developed and its delivery based upon International Maritime Standards. All successful participants will be awarded a Certificate of Attendance Jack Up Barge - Safety & Risks.

The course will provide participants with a thorough understanding of the fundamental principles of jack up barges, safety, construction, emergency procedures and common industry terminologies regarding design, stability of JUB and other floating platform structures.

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