Strategies for Developing A Successful Performance Management System Through Key Performance Indicators

Key Performance Indicator (KPI) is a very important management tool to corporate managers. It is important that the KPIs are formulated and implemented well. If not, they are better not done than done. Many organizations rush into establishing KPIs in a hurry to match competition and to show they are measurement focused. If they do it without aligning the KPIs to their strategy and without thoroughly evaluating and choosing the right KPIs, the exercise will not be fruitful. Sooner or later the employees will reject the KPIs as useless measures. It helps to set clear expectations of the management and direct the focus of every employee to put their effort to achieve what the management expects.

Course Objectives:

Explain the “what” and “why” of developing KPI and KRA.
Develop your department’s KPIs and KRAs via business strategic issues.
Track, report and improve the periodical departmental performance.
Cascade down your departmental KPIs to your subordinates and track the achievement of KPI.
Conduct performance appraisal by using performance appraisal review form.
Link your KPI achievement to bonus and salary increment calculation.

Target Audience:

CEO/COO

Manager

Project Manager

Site Supervisor

In-house Course Fee:

RM4000 per day

Public Course Fee:

RM1280 per pax

Number of days:

Course Methodology:

Exercises – individual and group
Group facilitation
Lectures
Case studies

Group/individual exercises, group/class facilitation and lecture will be used to ensure the participants understand the concept/principle of Key Performance Indicators (KPI) & Key Result Areas (KRA). The real-life cases related their respective departments on KRA development & KPI setting will be given to the respective participants to ensure their competencies are built & developed.

Trainer:

Dr. Balan Dass

Course Outlines: