Management Review and Understanding Key Performance Indicators (KPI) and Key Results Area (KRA)

The performance of organizations is among the top agendas in any management, and quite rightly so. Many organizations however are measuring the “wrong square peg in a round hole”, as demonstrated by them being like busy bees without collecting any honey. And since you cannot hope to manage what you cannot measure properly, it is no wonder many are not performing up to expectations. You may end up praising the bad and reprimanding the good.

Course Objectives:

Define KPI and its relevance to the participants’ areas of responsibility
Set expectations and work together to improve performance
Assess and review performance strengths and weaknesses
Enhance awareness of obstacles to success and take actions to overcome them
Contribute to organizational objectives

Target Audience:

CEO/COO

Manager

Project Manager

In-house Course Fee:

RM4500 per day

Public Course Fee:

RM1420 per pax

Number of days:

Course Methodology:

Experiential activities, group lecture, discussions, presentations.

Trainer:

Andrew Cheah

Course Outlines:

1. Introduction to Performance Measurement, KRA and KPI

What are KRA and KPI?

Definition?
What is the difference?
The problems faced by Organizations, in terms of performance
Why is KPI setting important in an organization

2. How is KRA/KPI linked with Performance Management?

Performance management: how to know you are good?
How do you know you are improving or getting worse?

3. The reasons for setting KPI

Workshop discussion on the reasons

4. Right & wrong types of KPI

Why is it crucial to set KPI?
How to set the correct KPI?

5. Parkinson Principle

What is the Parkinson principle?
How to apply in performance management
The role of Goal Setting
Using Parkinson to set goals or target

6. Empowerment and ownership

Cases of empowerment and their results
how is this linked to performance management?

7. System concept & Review system

What is a management system?
- Types of management systems
- What to look for and to avoid
Why should there be a review for performance?
Behavioral perspectives

8. Continuous improvement and raising the bar

Definition of continuous improvement
The concept behind it
What is “zero problem”?

9. Summary and Assignments

Set KPI for respective areas,
Set up regular reviews of KPI.

Topic:

HR & IR

language:

English

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In-house Training

Public Course Training

Contact Us

Email: info@tni.my

Jimmy Ong Tel: ‭+60 16 216 1383‬ (Call on Whatsapp for free)