Management Review and Understanding Key Performance Indicators (KPI) and Key Results Area (KRA)

The performance of organizations is among the top agendas in any management, and quite rightly so. Many organizations however are measuring the “wrong square peg in a round hole”, as demonstrated by them being like busy bees without collecting any honey. And since you cannot hope to manage what you cannot measure properly, it is no wonder many are not performing up to expectations. You may end up praising the bad and reprimanding the good.

Course Objectives: 
  • Define KPI and its relevance to the participants’ areas of responsibility
  • Set expectations and work together to improve performance
  • Assess and review performance strengths and weaknesses
  • Enhance awareness of obstacles to success and take actions to overcome them
  • Contribute to organizational objectives
Target Audience: 
CEO/COO
Manager
Project Manager
Course Methodology: 

Experiential activities, group lecture, discussions, presentations.

Trainer: 
Andrew Cheah
Course Outlines: 

1. Introduction to Performance Measurement, KRA and KPI

What are KRA and KPI?

  • Definition?
  • What is the difference?
  • The problems faced by Organizations, in terms of performance
  • Why is KPI setting important in an organization

2. How is KRA/KPI linked with Performance Management?

  • Performance management: how to know you are good?
  • How do you know you are improving or getting worse?

3. The reasons for setting KPI

  • Workshop discussion on the reasons

4. Right & wrong types of KPI

  • Why is it crucial to set KPI?
  • How to set the correct KPI?

5. Parkinson Principle

  • What is the Parkinson principle?
  • How to apply in performance management
  • The role of Goal Setting
  • Using Parkinson to set goals or target

6. Empowerment and ownership

  • Cases of empowerment and their results
  • how is this linked to performance management?

7. System concept & Review system

  • What is a management system?
    • Types of management systems
    • What to look for and to avoid
  • Why should there be a review for performance?
  • Behavioral perspectives

8. Continuous improvement and raising the bar

  • Definition of continuous improvement
  • The concept behind it
  • What is “zero problem”?

9. Summary and Assignments 

  • Set KPI for respective areas, 
  • Set up regular reviews of KPI. 
Topic: 
HR & IR
language: 
English

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