Management Review and Understanding Key Performance Indicators (KPI) and Key Results Area (KRA)
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Contact Us
Email: [email protected]
Jimmy Ong Tel: +60 16 216 1383 (Call on Whatsapp for free)
Email: [email protected]
Jimmy Ong Tel: +60 16 216 1383 (Call on Whatsapp for free)
The performance of organizations is among the top agendas in any management, and quite rightly so. Many organizations however are measuring the “wrong square peg in a round hole”, as demonstrated by them being like busy bees without collecting any honey. And since you cannot hope to manage what you cannot measure properly, it is no wonder many are not performing up to expectations. You may end up praising the bad and reprimanding the good.
Experiential activities, group lecture, discussions, presentations.
1. Introduction to Performance Measurement, KRA and KPI
What are KRA and KPI?
2. How is KRA/KPI linked with Performance Management?
3. The reasons for setting KPI
4. Right & wrong types of KPI
5. Parkinson Principle
6. Empowerment and ownership
7. System concept & Review system
8. Continuous improvement and raising the bar
9. Summary and Assignments