EQ At Work (2 days)

Based on research, emotional competence is twice as important as purely cognitive abilities. EQ is about how we manage ourselves and if we're able to control our feelings we're more likely to get others to cooperate with our plans.If you have the IQ and the technical expertise, then the time and energy you invest in developing your EQ will reap big rewards quickly.

Course Objectives: 
  • Appreciate why Emotional Intelligence matters
  • Relate the history of Emotional Intelligence
  • Explore self-awareness
  • Manage own emotions
  • Develop social awareness
  • Enhance relationships
  • Deal with difficult people and difficult situations

 

Target Audience: 
CEO/COO
Clerk
Engineer
Manager
Others
Personal Assistant
Project Manager
Reception
Sales Personnel
Secretary
Site Supervisor
In-house Course Fee: 
RM4000 per day
Public Course Fee: 
1280
Course Methodology: 

Presentations, role-plays, group discussion, lectures

Trainer: 
Course Outlines: 

Module 1: Background of EQ

  • What is an Emotion?
  • IQ vs EQ
  • History of EQ
  • Brain structure

Module 2: Four EQ Abilities

  • Perceiving emotions
  • Using emotions
  • Understanding emotions
  • Managing emotions

Module 3: Emotional competencies

  • Self awareness
  • Self management
  • Social awareness
  • Relationship management

Module 4: EQ Application – Stress Relief

  • Recognize stress
  • Stress busting tips

Module 5: EQ Application – Manage Emotions

  • The power of emotions
  • Increase emotional awareness

Module 6: EQ Application - Nonverbal communication

  • Types of nonverbal communication
  • Improve nonverbal skills

Module 7: EQ Application – Humour

  • Humour and relationship
  • Improve your humour

Module 8: EQ Application – Conflict Resolution

  • Fundamental of conflict resolution
  • Manage conflict
language: 
English
Number of days: 
2

Register Now

Contact Us

Email: info@tni.my

Jimmy Ong Tel: +61 413 777 894 (Call on Whatsapp for free)