Effective Supervisory Skills

Keeping the customer satisfied is crucial to business success. Therefore, the Supervisors’ must be equipped with the right skills to serve the customers effectively, manage his or her staff to perform with excellence and consistently maintained and enhance the existing service of the business . For this to happen, the Supervisors must be induced with the right mindset , self motivated to challenge their present performance, learn new skills and set their mind to achieve improved results .

In today’s world, competition has intensified and customers become more discerning, the need to be customer-focussed becomes paramount. An unhappy customer is not only an ex-customer but also a guarantee way of spreading all the wrong message to other potential customers.

This practical and action-orientated course aims to improve and develop your Supervisors skills to help promote customer goodwill and enhance corporate image and professionalism.

Course Objectives: 
  • Enhance the awareness and understanding on the extended roles and responsibilities of the Supervisors to manage the work force to achieve desired results
  • Develop and induce winning mindset and positive work attitude among Supervisors
  • Acquire leadership skills to manage and lead change
  • Sharpen the human relation and communication skills to create a win-win situation
  • Learn to set SMART objectives and acquire techniques on how to manage future performance
Target Audience: 
Manager
Personal Assistant
Project Manager
Site Supervisor
In-house Course Fee: 
RM4000 per day
Public Course Fee: 
1280
Course Methodology: 

Presentations, role-plays, group discussion, lectures

Trainer: 
Course Outlines: 

Module 1 – Introduction To Effective Supervision in any Industry 

  • Understanding the current challenges
  • Competencies required by today’s Supervisors 
  • Being a professional Supervisor
  • Roles and responsibilities of a Supervisor
  • Defining the meaning of Supervision

The 4 types of Supervision and where do you belong to?

  • No Supervision
  • Ineffective Supervision
  • Over Supervision
  • Effective Supervision

The 4 management function of Supervisors in any industry 

  • Planning
  • Control
  • Organize
  • Leading

Add value to your job
Supervisor’s profile
Individual exercise and presentation

Module 2 - The Supervisor As An Effective Leader

  • Definition of leadership
  • What is ineffective leadership
  • Overview of leadership in construction environment

3 types of leadership across the organization

  • Business leadership 
  • Supervisory leadership
  • Job leadership

Exerting your leadership influence in 3 scopes of your work

  • To the organization 
  • To the employees whom you manage
  • To your leader Unhealthy or ineffective leadership style found in you ? 

Choosing an effective leadership style 

  • Characteristic 1 : Assertive 
  • Characteristic 2 : Passive 
  • Characteristic 3: Aggressive 

Analyze the consequences of each characteristic. Gaining influence with your people through your leadership style. Moving away from directive style to supportive style.

Module 3 – The Supervisor As An Effective Communicator 

What is effective communication ?

  • Giving instruction
  • Receiving instruction 
  • Communication during morning briefing and meeting
  • Updating your leaders on work progress and status

The communication process

  • The advantages of effective communication
  • Common communication problems at workplace
  • Identifying words and sentences which affects working relationship in the construction industry 

3 special communication skills to achieve desired results

  • Maintain and enhance self-esteem
  • Listen and respond with empathy
  • Ask for help and encourage involvement

Practicing communication skills 

  • Role-plays

Module 4 - Supervisor As An Effective Planner & Controller

  • Defining planning
  • Symptoms of poor planning
  • Planning tools and techniques 
  • What are your short –term and long-term planning ?
  • What steps do you take to achieve those objectives ?
  • What barriers may prevent you from attaining your objectives ?
  • What assistance or resources will help ensure your success ?
  • Learning to set SMART objectives
  • Taking Charge Plan

Goal setting Process
Step 1 – Draft responsibilities and performance objectives
Step 2 – Reach agreement on responsibilities and objectives
Step 3 – Establish review schedule for each objectives
Step 4 – Review progress
Step 5 – Draft summary performance review

Summary of learning

60 days action plan

language: 
English
Number of days: 
2
Course Date: 
Tuesday, October 17, 2017 to Wednesday, October 18, 2017

Register Now

Contact Us

Email: info@tni.my

Jimmy Ong Tel: +61 413 777 894 (Call on Whatsapp for free)