Communication and Human Relation Skills For Managers

As an organization grows in size, the uniform interpretation of management objectives becomes increasingly important. Nowhere is this more significant than in matters directly affecting the employer-employee relations of an organization. In small and mid-sized companies, the term employee relations generally encompasses several facets of human resource management. For example, career development, employee assistance program and labor relations falls under this category. In this context, the human resource manager together with the corporate affairs manager would usually be responsible in handling all kind of employee problems and make the organization environment conducive to work.

Course Objectives: 

Identify the process of communication and employee relations that could contribute towards organizational success.

Target Audience: 
Project Manager
In-house Course Fee: 
RM4000 per day
Public Course Fee: 
Course Methodology: 

Presentations, role-plays, group discussion, lectures

Course Outlines: 

What is communication

  • Why should human communicate
  • Communication defined as a human, process and symbolic
  • Functions of communication
  • Communicating as change agents

Communication Competence of A Manager – Leadership

  • What makes an effective communicator of Company vision, leadership and Change
  • Defining communication competence –ability to inspire confidence
  • Characteristics of competent communicators –
  • Clarifying misconceptions about communication
  • Communication will not solve all problems

Perception, Self and Communication

  • How we perceive others and ourselves
  • Communication as impression management
  • The power of language
  • Avoiding troublesome language
  • Managing culture and language

Managing Interpersonal/ Non-Verbal Communication

  • Misconceptions about listening and NVC
  • Types and functions of NV communication
  • The Johari Window model of disclosure
  • Improving interpersonal relationship

Communication in Groups / Negotiation Skills

  • How important is group communication
  • Managing group conflict
  • Methods of conflict resolution
  • Problem solving in groups
  • Stages in problem solving in groups

Creating good Employee Relations for Organizational Success

  • Developing a organizational policy on communication
  • Channels available to resolve conflicts
  • Developing a systematic Manager-Employee CCM program
  • Developing a realistic EAP

Presentation Skills / Speeches

  • Structure Your Presentation
  • Keep  it to the point – be brief
  • Know the Nature Of Your Audience – Tailor Your Message
  • Use Appropriate Vocabulary
  • Quotable Quotes, Analogy
  • Involve The Audience - Ask Them Questions – Rhetorical

Creating good PR with the Employer and Employee

  • Communicating through the newsletters and other channels
  • Communicating  through  training and development
  • Communicating through the fan club
  • Creating  an open culture, open discussion at all levels
Number of days: 
Course Date: 
Tuesday, October 3, 2017 to Wednesday, October 4, 2017

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Contact Us


Jimmy Ong Tel: +61 413 777 894 (Call on Whatsapp for free)