Body Language for Enhanced Business Communication

Why does communication break down during meetings, negotiation and every day office interaction? It is because the ear hears the spoken word but the mind sees the unspoken body language. Productivity and even million-dollar deals can be lost if your body language is not right. This workshop teaches you how to read and use body language as an effective business communication tool at the workplace. The trainer will equip you with the strategies for success using psychological and behavioral approaches rarely taught in other programs.

Course Objectives: 
  • Tackle nonverbal communication breakdowns at your workplace
  • Enhance your interpersonal interaction using the power of gestures and postures
  • Overcome unspoken barriers during meetings and negotiation
  • Handle colleagues, clients and suppliers better through proper body language
Target Audience: 
CEO/COO
Clerk
Engineer
Manager
Others
Personal Assistant
Project Manager
Reception
Sales Personnel
Secretary
Site Supervisor
In-house Course Fee: 
RM4000 per day
Public Course Fee: 
RM1280 per pax
Number of days: 
2
Course Methodology: 

15% interactive lecture, 70% participative activities, 15% group discussions

Trainer: 
Course Outlines: 

Session 1

  • Design of the program and how it benefits you
  • Results-driven communication strategies currently in the market
  • Analyzing the meaning of body language using behavioral strategies
  • Linking body language to unspoken communication at work
  • Validation and calibration: the art of reading gestures and postures
  • Interpersonal communication with your customers and suppliers using nonverbal cues 
  • Negotiation and meetings made more effective through understanding body language

Session 2

  • Techniques to detect lies and inconsistencies during a conversation
  • Enhanced methods to uncover hidden issues during a negotiation or meeting
  • Observation skills as a body language communicator
  • How to handle objections using nonverbal communication and eye contact
  • Kinesthetic strategies to improve relationships with customers and colleagues 
  • Making the most of an impossible situation by saying what you cannot say.
language: 
English

Register Now

Contact Us

Email: info@tni.my

Jimmy Ong Tel: ‭+60 16 216 1383‬ (Call on Whatsapp for free)